Special Issue in Industrial Marketing Management. Engaging Industrial Customers with AI-Enabled Service Recovery Guest Co-Editors: Lages C, Hollebeek L, Sands S & Boukis A Deadline: 1 March 2026 Industrial service...
Guest article by Vignesh Yoganathan. Microsoft founder Bill Gates once envisaged that, some time around 2025, robots would become as commonplace in our lives as the personal computer did decades ago, and...
Call for Paper for a Special Issue of the Journal of Service Management. Redefining Service Excellence: Embracing Responsible, Human-Centric Innovations in the Era of AI & Technology Guest Editors: Wu...
After many years of outstanding leadership, Professor Jay Kandampully will be stepping down as Editor-in-Chief of Journal of Service Management (JOSM). Jay’s contributions to JOSM have been nothing short of transformative—his vision, dedication, and...
The 2025 AMA Winter Academic Conference in Phoenix was a record-breaking event, bringing together 920 attendees, including 130+ virtual participants, for three days of engaging discussions and cutting-edge research. With...
Guest article by Matthew Alexander for our My Academic Role Model series. There is a wonderful BBC institution called Desert Island Discs, where individuals select eight songs they would take if they...
· How do our choices as researchers affect the results of our research projects?· What can we learn from the same data being analyzed by different researchers and meta-analyzing these outcomes?· Curious? This...
Guest article by Yupal Shukla. An Unmissable Global Platform for Service Marketing Scholars, The International Research Symposium in Service Management (IRSSM) has been at the forefront of service marketing and...
Guest article by Dhruv Grewal, Christopher Lovelock Career Contributions to the Service Disciple Award Recipient 2024. Once more, let me express my sincere appreciation to the AMA ServSig for this...
Guest article by Christian Grönroos, Kristina Heinonen, and Helena Renström. David Ballantyne passed away on 29 September 2024, at the age of 83. Born on 26 November 1940 in Melbourne,...
Guest article by Dominik Mahr and Kars Mennens. Looking back at the Let’s Talk About Service (LTAS) 2024 conference in Maastricht fills the organizing committee—Dominik Mahr, Kars Mennens, Tijana Lovrinovic,...
Call for Expressions of InterestAssociate EditorsJournal of Service Theory and Practice (JSTP) The Journal of Service Theory and Practice (JSTP) is one of the top ranked and long established journals...