CALL FOR NOMINATIONS
Editor-in-Chief
Journal of Service Research
The Journal of Service Research (JSR) is soliciting nominations (self-nominations also accepted) for a new Editor-in-Chief (EIC), with a four-year term to begin sometime later this year. JSR is the world’s top-cited service research journal, and has, on occasion, been among the five top-cited journals in all of business. The Journal of Service Research is open to all research methodologies, and offers an international and multidisciplinary perspective on the best management practices in:
- Service marketing
- Service operations
- Service information systems
- Service human resources
- Artificial intelligence and robotics in service
- e-Service
- Economics of service
- Health care service
- Customer satisfaction and service quality
- Global issues in service
Founded by Roland Rust in 1998, JSR is published quarterly by Sage Publications, and sponsored by the Center for Excellence in Service at the University of Maryland’s Robert H. Smith School of Business. More information about JSR can be found at https://journals.sagepub.com/home/jsr
The Editor-in-Chief is responsible for all editorial aspects of the journal, including selecting the editorial board, establishing editorial policy, coordinating with the publisher, and acting as an ambassador for the journal. We anticipate that the new EIC will appoint a team of Co-Editors, diverse with respect to gender, geography, ethnic background, and foundational research area. We do not expect candidates for EIC to have those people lined up ahead of time, especially because other candidates for EIC may also be top choices for Co-Editor. We welcome nominations of other candidates, and also self-nominations. All nominated candidates will be notified, to verify their interest. The decision on the new EIC will be made by a committee consisting of Roland Rust (Maryland), Mike Brady (Florida State), Steve Shugan (Florida), Jim Spohrer (ISSIP) and Isabella Austin (Sage).
Please send your nominations to Roland Rust (rrust@umd.edu) by April 15, 2025.
For more information about the Editor job at JSR, we encourage potential candidates to talk to previous Editors: Ming-Hui Huang, Mike Brady, Mary Jo Bitner, Parsu Parasuraman, Kay Lemon, and Roland Rust.
We hope to select the new EIC by early Summer, so the new EIC has time to assemble his/her editorial team. The new EIC’s official term will start on January 1, 2026, although there may be a transitional period in late 2025. For questions about the selection process, please contact Roland Rust at the address above.
