The School of Hotel Administration at Cornell University is accepting applications for a senior, tenure-track faculty member for the Michael D. Johnson Family Professorship of Services Marketing Position Description: The...
I am sorry to report the recent death of Rich Oliver (see the message below from Vanderbilt Dean Eric Johnson). Rich was a brilliant theoretician, and in my view the...
guest article by Mina Rohani, Finalist of the SERVSIG Best Dissertation Award 2016 (granted by Maastricht U) People are increasingly getting revenge—that is, actions motivated by a desire to harm...
guest article by Yves Van Vaerenbergh Glory be, I defended my PhD (in October 12, 2012)! I wrote my dissertation in rather challenging circumstances. Even though I obtained my PhD at...
On May 29-30, 2016, 50 leading service marketing scholars from Europe, USA, and Australasia came together in Paris for the Thought Leaders in Service Marketing Strategy Conference. The conference co-chairs Frederic Dalsace, Rob Palmatier, Francesca Sotgiu, and Stefan...
The American Marketing Association announces Raymond P. Fisk as the recipient of the inaugural AMA Special Interest Group (SIG) Leadership Award. Dr. Fisk is Professor and Chair of the Department of...
Interview was executed by Matt Weingarden, AMA Raymond Fisk is Professor and Chair of Marketing at Texas State University. In 2016, he was selected as the inaugural SIG Leadership Award recipient, honoring his significant contributions...
The conference season just started again and colleagues from all around the world will meet again. I personally enjoy this time of the year as it shows us once again how diverse and international...
“Special SERVSIG Award for Extraordinary Service to the Service Research Field” for Professor Pierre Eiglier At the recently-concluded “14th International Research Conference” (May 31st – June, 3rd) in La Londe, France,...
Please save the date for the 5th edition of Let’s Talk about Service (LTAS) in New York City at the Fordham University. Great new invited speakers! Make space in your...
Special Issue Service Science Service-Dominant Logic: Institutions, Service Ecosystems, and Technology Deadline: Jan 10th, 2017 Coeditors: Irene CL Ng, WMG, University of Warwick Stephen L. Vargo, Shidler College of Business,...
Special Issue Journal of Services Marketing Customer Engagement in Service Innovation: Theoretical and Empirical Advancements Deadline for full paper submission: 31 January 2017 Literature addressing customer/consumer engagement has emerged rapidly...