News

2017 IBCR Conference in Marrakech, Morocco

2017 IBCR International Conference April 24-27, 2017 in Marrakech, Morocco Conference Theme: Tourism and Hospitality Experiences in the Digital Era Keynote Speakers Professor Evert Gummesson (Stockholm Business School, Sweden) Professor Jay...

ECIS 2017 Track 26 Service Innovation, Engineering & Management

European Conference on Information Systems (ECIS 2017) Track 26: Service Innovation, Engineering and Management June 5th-10th 2017 / Guimarães, Portugal Deadline for paper submissions: December 3, 2016 TRACK CHAIRS Roman...

CfP SIJ: The Political Environment, Security and the Services Industries

Special Issue of the Service Industries Journal Political Environment, Security, and the Service Industries proposed paper by June, 30 2017 full paper submission by December, 31 2017 Political turmoil, instability, terrorist...

New PhD Position in Ghent

Applications are invited for a full-time PhD scholarship at the Department of Translation, Interpreting and Communication (Ghent University, MULTIPLES). The successful applicant will participate in a project on “The effect...

Service Articles in Non-Service-Specific Journals (Oct 2016)

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in October 2016. For more information about the alert system methodology go here Suggested articles by...

Levent Altinay is new editor of the Service Industries Journal

Levent Altinay has been appointed Editor in Chief for The Service Industries Journal. Levent Altinay is Professor of Strategy and Business Development and Research Area Leader for Oxford School of Hospitality Management. Levent’s...

Service Articles in the Journal of Business Research (2016 – 3rd Quarter)

For information about the alert system methodology go here Snyder, H., L. Witell, A. Gustafsson, P. Fombelle and P. Kristensson (2016): Identifying categories of service innovation: A review and synthesis...

QUIS submission deadline extended to Nov 22

QUIS15 deadline for abstract submission (500 words) has been extended to November 22nd. The 15th edition of QUIS Conference will take place June 12-15, 2017 in Porto, Portugal. Since 1988,...

Two Years In: Some Thoughts for Aspiring Scholars

guest article by Alexis Allen, one recipient of the SERVSIG best service paper award 2015 This past summer I finished the second full year of my academic career. Not the formal...

Meeting Sharon Price John, Build-A-Bear Workshop Inc.

The 2017 Frontiers in Service Conference June 22-25 in New York City opens with an Executive Roundtable of Presidents & CEOs internationally recognized as service leaders. In this session, we...

Getting to Know: Leonard Berry

Interview was executed by Matt Weingarden, AMA Like many other AMA Fellows, Leonard Berry did not expect to be a marketing professor. He  grew up in Fresno, California and went to a junior...

JSM went back to the future in 2016

Guest article by Rebekah Russell-Bennett 2016 is the 30th anniversary of the Journal of Services Marketing and to mark this occasion, we are announcing outstanding contribution awards and a series of...