News

Articles in Service Journals – Jan-Apr 2017 – 2/2

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Articles in Service Journals – Jan-Apr 2017 – 1/2

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Service Articles in the Journal of Business Research – Apr 2017

For more information about the alert system methodology go here For all previous alerts go here Hazée, S., Y. Van Vaerenbergh and V. Armirotto (2017): Co-creating service recovery after service failure: The...

Service Articles in Non-Service-Specific Journals – Jan-Apr 2017

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in February 2017. For more information about the alert system methodology go here For all previous alerts go here...

How to… Write More Simply (part 4)

This article is part of the How-to… series brought to by Emerald Group Publishing. The other parts of the series you find here.  Avoiding wordiness There are many ways of...

Marianna Sigala – Going abroad

Linda Nasr interviewed for our series “Going abroad” Marianna Sigala, who moved from Greece to Adelaide, Australia. Tell us briefly about your international research experience? Where did you study and...

PhD Studentship – Exploring the Influences of Customer Experiences on Frontline Employee Experiences

Application details: Reference number: SBE-KITG17 Start date: 01 October 2017 Supervisors: Primary supervisor: Professor Thorsten Gruber Secondary supervisor: Dr Kemefasu Ifie Loughborough University is a top-ten rated university in England...

Service Articles in Non-Service-Specific Journals (Mar 2017)

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in February 2017. For more information about the alert system methodology go here For all previous alerts go here...

Roland Rust will receive an Honorary Doctorate from NHH

Roland Rust, Distinguished University Professor and David Bruce Smith Chair in Marketing at University of Maryland’s Smith School of Business, will receive an Honorary Doctorate from the Norwegian School of...

Service Articles in the Journal of Business Research (Mar 2017)

For more information about the alert system methodology go here For all previous alerts go here Alvarez, C. M. O., K. A. Taylor and C. Gomez (2017): The effects of Hispanic bilinguals...

TSR Symposium in Loughborough

1st CSM Transformative Service Research Symposium June 1st 2017, 10am – 4pm Venue: Loughborough University, Loughborough, UK West Park Teaching Hub, Room WPT005 a To register for this free event,...

Innovation And Creative Destruction In Retailing

Guest article by Tor Andreassen. This article is part of the CSI Annual Report 2016. The full report can be downloaded here. In Norway, several industries are earmarked for restructuring. Two...