News

Articles in Service Journals – August 2017 – part 1

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Service Articles in Non-Service-Specific Journals – August 2017

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in February 2017. For more information about the alert system methodology go here For all previous alerts go here...

We need to talk about vulnerable consumers

Interview with Mark Rosenbaum, University of South Carolina. Many consumers report overt or subtle discrimination in service contexts. And when it happens, it’s bad news for everyone. Obviously, it’s bad for...

News from the Service Industries Journal

1) SIJ has now started publishing the titles, abstracts and keywords of the accepted papers in Chinese (Mandarin) language in order to reach out to the Chinese speaking world. Please...

SERVSIG 2018 in Paris

SERVSIG 2018  Opportunities for Services in a Challenging World 14-16 June, 2018 IÉSEG School of Management Paris-La Défense Campus, France New Deadline for Abstract Submissions: November 30, 2017 The 10th SERVSIG conference...

Big milestone for JSR

This is a guest article by Denise M. Fireng, Center for Service Leadership Academic research is a deep vein of insights for business. The best research inspires further academic inquiry, and as the...

CfP PXJ: patient & family experience in children’s hospitals and pediatric care

(PXJ) is excited to announce a call for submission for its special issue scheduled for July 2018 on the topic of patient & family experience in children’s hospitals and pediatric...

Search for new Co-Editor of the Journal of Services Marketing

Professor Steve Baron is stepping down from the co-editorship of Journal of Services Marketing at the end of March 2018. SERVSIG says thank you to his great service Emerald is beginning...

La Londe Service Conference 2018

Dear colleague, The deadline for the 15th La Londe service conference is approaching. The 15th edition of the La Londe Service Conference will take place from June 10 to June...

CfP JTTM: Future of Tourism Marketing

SPECIAL ISSUE of the Journal of Travel & Tourism Marketing on Future of Tourism Marketing (for publication in JTTM, 2018) Deadline: March 31, 2018 Editors: Sam Kim, Dan Wang CALL FOR PAPERS Marketing in the tourism...

Service Design in Service Research – Publish in the JoSM

The Journal of Service Management (JoSM) recently decided to ensure that the research priority “Service Design” is covered by the journal. To facilitate this, the journal has appointed two “Expert Research...

Get to know the new officer at the SERVSIG board

SERVSIG is proud to announce Sertan Kabadayi as treasurer of the SERVSIG board. Sertan Kabadayi is Professor of Marketing and Area Chair at the Gabelli School of Business at Fordham University, New York. We invited Sertan to...