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25Feb

Service Articles in Non-Service-Specific Journals – Nov 21 – Jan 22

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Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last months. For more information about the alert system methodology go here For all previous alerts go here Crolic, C., F. Thomaz, R. Hadi and A. T. Stephen (2022): Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions, Journal of Marketing, 86(2630), pp.132-148 […]

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25Feb

Articles in Service Journals – Jan 2022

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Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For more information about the alert system methodology go here For all previous alerts go here Klaus, P. and V. Kuppelwieser (2021): Guiding directions and propositions: Placing dynamics at […]

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24Feb

Passing of Veronica Liljander

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To our colleagues and the global service research community, It is with great sadness that we announce the passing of our longtime friend and colleague Veronica Liljander, professor of marketing at Hanken School of Economics. Veronica’s passing is a major loss to us at the Department of Marketing and CERS Centre for Relationship Marketing and […]

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24Feb

Nick’s Run Across America – The Return 2022

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Guest article by Nick Ashill. I am honored to give SERVSIG an update of my run across America to raise awareness of Pulmonary Fibrosis. Sadly, the run did not happen in 2020 due to Covid-19 but a date has been set for the end of May 2022.  My flight is booked and my support crew are […]

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24Feb

Getting to know: Maria Holmlund(-Rytkönen) — Part 1

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For our “Getting to know” series, Hugo Guyader interviewed Maria Holmlund. This is the first part of the interview. Maria is a professor of marketing at Hanken School of Economics in Helsinki, Finland, and has been a part of the Centre for Relationship Marketing and Service Management (CERS) since its beginning in 1994. She obtained her […]

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8Feb

CfP IJCHM: Ethical Consumption and Climate Change

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Special Issue of the International Journal of Contemporary Hospitality Management. Ethical Consumption and Climate Change in Hospitality and Tourism: Challenges, Solutions, and Prospects Guest Editors: Taheri B., Olya H., & Batat W. Deadline: 1 October 2022  Following the Glasgow COP26 climate change summit, nations committed themselves to further speed up their decarbonization strategies, but also […]

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8Feb

CfP JSM: Bi-Annual Service Review

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Special Issue in Journal of Services Marketing. Critiques, Conflicts and Conceptualisations in Service Research Guest Editors: Cronin Jr J.J. & Nagel D.M. Deadline (Proposal): 1 August 2022 Deadline (Full Manus.): 31 January 2023 The Journal of Services Marketing will publish a special issue devoted to the identification and exploration of critical issues that will define service […]

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8Feb

CfP IMM: International B2B Service Firms

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Special Issue in Industrial Marketing Management. The Nature of Marketing in International B2B Service Firms: Review, Dynamics and Prospects Guest Editors: Rašković M., Ashill N., Lindsay V., & Rod M. Deadline: 1 April 2023 The central aim of this special issue of Industrial Marketing Management is to develop new insights into why and how B2B service […]

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8Feb

Impressions from QUIS17

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Guest article by Per Kristensson (repost from Hanken’s blog). In 1988 a small group of researchers from Sweden and US decided that they would meet and talk about their challenges in terms of research on service organizations. Service was, back then, a niche topic with only a smaller number of scholars and companies interested. Few […]

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