Join us for the LIVE streaming of the most anticipated Awards Ceremony of the Service Research Field!
Friday, 11 June 2021
8 P.M. Central European Time
2 P.M. EST/NYC Time
4 A.M. (June 12th) Brisbane Time
The Awards Show will consist of 2 parts:
Part 1: SERVSIG Awards Ceremony broadcasted on the following platforms:
Facebook page: https://www.facebook.com/amaservsig/videos/330757198654862/
Youtube:
https://youtu.be/bZT5lbqqJdc
We will be announcing the winners of:
– 2021 SERVSIG Best Dissertation Award
– 2021 SERVSIG Emerging Service Scholar Award
– SERVSIG Best Service Article Award (published in 2020)
– 2021 SERVSIG Christopher Lovelock Career Contribution Award
Best Paper and Reviewer Awards from The Journal of Service Management, The Journal of Services Marketing, The Journal of Service Theory and Practice, and the Service Industries Journal.
Part 2: SERVSIG Reception via gather.town
We are excited to use a new platform Gather.Town for the SERVSIG Awards Reception!
Link to our virtual Ballroom: https://gather.town/i/3jEAdiZV
(detailed description manual here)
With Gather.Town you can meet your friends at the bar or sit around a table and have a private conversation. Enjoy a little social time with your friends you haven’t seen in a while and don’t forget to congratulate all the winners!
The platform will walk you through a tutorial when you join, the instruction guide below provides the most important points for participating in the reception.
IMPORTANT: Please use Google Chrome or Firefox browsers. Mobile and Safari do not work well.
How to Join Gather.Town?
- Navigate to https://gather.town/i/3jEAdiZV
- Enter your full name.
- You can change the appearance of your avatar as well by clicking the arrows. When you’re happy with your character, click on “Next”.

4. Select your devices such as your camera, microphone, and speaker and then click “Join Gathering”

4. Upon entry, you will be loaded into a tutorial on how to use the program. Once the tutorial is over or skipped, you will be in our gather space.
How to Socialize in Gather. Town?
First, let everyone know who you are!
In the bottom center of the screen, you will see the following activity bar:

1 2 3 4 5
The activity bar provides some useful functionality:
- Change the appearance of your character by clicking on avatar on the bottom center of the screen
- Please use your first and last name. In the status tell us your school or business you are representing.
- This will provide you with a map of the space you’re in.
- Share your screen.
- Express an emotion with an emoji! The emoji will appear over your avatars head on the map

Second, let’s move around the space!
- To get around, use your keyboard arrows to make your avatar walk.
- Your video and audio automatically connect to others when you get close to them.
- We encourage the winners and editors to hang out in the dedicated rooms to congratulate and receive congratulations but you are also free to move around and visit all the rooms!
- On the left side of the screen, a list of participants will appear by pushing the people icon at the bottom left. You can search the participants you’d like to interact with. If you select locate, a direction line will show up, just follow that to reach the desired participant.
Third, Have fun!