And the winner of the 2018 SERVSIG Best Dissertation Award is: Anne-Madeleine Kranzbühler, Delft University of Technology, Netherlands Congratulations to Anne and her supervisory team! Congratulations to the 2 finalists: Simon Hazee (HEC Liege) and Sarah Kocher (TU Dortmund)! On behalf of SERVSIG Board, we would like to thank Maastricht University for sponsoring this award! […]
Venue: Bradley Forum, City West Campus, University of South Australia, Adelaide, South Australia Date: Friday 9 August 2019 Time: 8:30am – 5:00pm SUBMISSIONS CLOSE: 15 July 2019 REGISTER HERE DOWNLOAD FLYER Purpose and theme The Journal of Hospitality & Tourism Management (JHTM) invites you to participate in the 2019 Research Symposium to be held on […]
Guest article by Simon Hazée, finalist of the Best Service Dissertation Award 2019, granted by SERVSIG and Maastricht University New developments in digital technology, as well as shifting customer needs to foster the emergence of innovative business models based on sharing. Recently, we have seen a steep increase in the number of organizations providing customers […]
by Sertan Kabadayi Lerzan, Thank you for this great and quite unexpected invitation. I almost choked on my coffee when I read that last paragraph. What an honor! So, let me try this! As some of you know, I was a late bloomer when it came to service research. In fact, I am still learning and […]
Assistant Professor/Lecturer (Level B) in Advertising QUT Business School Brisbane, Gardens Point campus. Applications close on 14 July 2019 Our Assistant Professor/Lecturer will be appointed to contribute to research, teaching and engagement activities within the advertising discipline. As an Assistant Professor/Lecturer, you will demonstrate sound competencies and skills in: • teaching and learning at undergraduate […]
Professor of Marketing at University of Melbourne Deadline: August 31 2019 The Department of Management and Marketing is a vibrant, diverse and successful department and is part of Australia’s No. 1 university. The Department is seeking to appoint a Professor of Marketing. Appointees will be strong research-focused scholars who are international in their outlook and […]
Open positions at CTF, Service Research Center at Karlstad University, Sweden Last application date: June 28, 2019 Karlstad Business School at Karlstad University is seeking several new employees with placement at CTF, Service Research Center at Karlstad University, Sweden, one of the world’s leading research center focusing on service management and value creation through service. […]
Doctoral Course on Service and Relationship Management 2019 Hanken School of Economics, Department of Marketing (course code 62339) Deadline: Monday August 19, 2019 Notification of acceptance: before Friday August 23, 2019 Course aim and content Students learn about service management and relationship oriented marketing management and research implications from them in the consumer and industrial market. […]
The Naples Forum on Service is one of the best conferences we have. Get an impression of this wonderful event in our video. A big thank you to Cristina Mele and Francesco Polese & Team.
The Refugee Crisis is a global disaster that we will keep dealing with. One of the TCR 2019 papers focuses explicitly on the challenges for service research in this area. More here from Ray Fisk.
Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last month. For more information about the alert system methodology go here For all previous alerts go here Dose, D. B., G. Walsh, S. E. Beatty and R. Elsner (2019): Unintended reward costs: the effectiveness of customer referral reward programs for innovative products […]
Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For more information about the alert system methodology go here For all previous alerts go here Van Vaerenbergh, Y., D. Varga, A. De Keyser and C. Orsingher (2019): […]