Co-creation in Service and Customer Engagement Symposium 2017 (CCIS-CE 2017) Symposium Co-chairs: Dr Tom Chen and Prof Dr Michael Kleinaltenkamp  CCIS-CE 2017 theme: Micro-foundations of Co-creation Express of Interest Due: Friday 20 October 2017 Early Bird Deadline: Saturday 30 September 2017 Regular Registration Closes: Tuesday 31 October 2017 This year, our symposium theme moves from […]

A Service Conference That Tastes Unique The next International Research Conference in Service Management will take place in the beautiful site of La Londe from June 10th to June 13th 2018. Maybe it is because of the beauty of this location that over the years this Conference has become known among the service community as […]

Special Joint Conference: The Silk Road and the Tourism and Hospitality Industries April 13-14, 2018, Almaty, Kazakhstan Conference Theme:  Economic Integration along the New Silk Road and Land of Great Steppe Deadline: 28th January 2018 Dear Sir/Madam This multidisciplinary conference focuses on the creative and innovative economic integration facing the Central Asian countries along the New […]

The editors of Journal of Services Marketing contribute an editorial in every second issue of the journal commencing Volume 29(1) about writing and publishing. These editorials, while relevant to the journal also have advice that is general for all journals. Take a look at the full list here: A new direction for JSM 2015 Vol. […]

25th International Conference on RECENT ADVANCES IN RETAILING AND SERVICES SCIENCE July 16-19, 2018 Location: Melia MADEIRA MARE Hotel, Madeira Island, Portugal SUBMISSION DEADLINE: OCTOBER 15, 2017 The aim of the conference is to bring together scholars from various disciplines and countries interested in retailing and consumer services. Over the years the conference has attracted scholars from […]

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For more information about the alert system methodology go here For all previous alerts go here Arasli, H., R. Bahman Teimouri, H. Kiliç and I. Aghaei (2017): Effects […]

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in February 2017. For more information about the alert system methodology go here For all previous alerts go here Chen, B. and J. Chen (2017): Compete in Price or Service?—A Study of Personalized Pricing and Money Back Guarantees, Journal of Retailing, 93(2), pp.154-171 Retailers […]

Dear Service Researcher, we just want to send you a quick reminder for the SERVSIG Reception at the AMA Summer Conference in San Francisco. In case you, as AMA SERVSIG member, attend the conference this year, we invite you to join us for this special reception. Date: Saturday, August 5th, 2017 Time: 5-6pm Room: SALON 6  Location: San Francisco Marriott Marquis 780 Mission Street San Francisco, CA […]