Interview with Mark Rosenbaum, University of South Carolina. Many consumers report overt or subtle discrimination in service contexts. And when it happens, it’s bad news for everyone. Obviously, it’s bad for business. But it also has serious implications for both the individuals who experience discrimination and for society more broadly. Service marketers and practitioners know that […]
1) SIJ has now started publishing the titles, abstracts and keywords of the accepted papers in Chinese (Mandarin) language in order to reach out to the Chinese speaking world. Please see an example below: http://www.tandfonline.com/doi/full/10.1080/02642069.2017.1360290 2) We have started a Facebook page for the journal with the hope that the authors will use it as […]
SERVSIG 2018 Opportunities for Services in a Challenging World 14-16 June, 2018 IÉSEG School of Management Paris-La Défense Campus, France New Deadline for Abstract Submissions: November 30, 2017 The 10th SERVSIG conference will take place at IÉSEG School of Management’s Paris campus, situated within the Grande Arche of La Défense, in sight of the Arc de Triomphe. The […]
This is a guest article by Denise M. Fireng, Center for Service Leadership Academic research is a deep vein of insights for business. The best research inspires further academic inquiry, and as the new ideas move into the practice of business via the popular press, textbooks, classrooms and executive education, research proves itself a well-spring of innovation. In […]
(PXJ) is excited to announce a call for submission for its special issue scheduled for July 2018 on the topic of patient & family experience in children’s hospitals and pediatric care. This special issue is open to all authors conducting cutting-edge research, implementing innovative practices or with powerful experiences to share around efforts in either […]
Professor Steve Baron is stepping down from the co-editorship of Journal of Services Marketing at the end of March 2018. SERVSIG says thank you to his great service Emerald is beginning the process of seeking a replacement to co-edit the journal with the lead editor Professor Rebekah Russell-Bennett. The journal has a 2016 impact factor of […]
Dear colleague, The deadline for the 15th La Londe service conference is approaching. The 15th edition of the La Londe Service Conference will take place from June 10 to June 13, 2018. Don’t forget to submit your paper by February 12th and benefit from the advantages of this unique conference: More time spent discussing about the papers […]
SPECIAL ISSUE of the Journal of Travel & Tourism Marketing on Future of Tourism Marketing (for publication in JTTM, 2018) Deadline: March 31, 2018 Editors: Sam Kim, Dan Wang CALL FOR PAPERS Marketing in the tourism and hospitality industry has been transformed with the development of digital marketing tools and the evolution of social culture. Recently, the advent of new technologies […]
The Journal of Service Management (JoSM) recently decided to ensure that the research priority “Service Design” is covered by the journal. To facilitate this, the journal has appointed two “Expert Research Panel Co-Chairs – Service Design” panel editors” to develop this research area for the journal. Combining traditions of service management and design, the co-chairs are […]
SERVSIG is proud to announce Sertan Kabadayi as treasurer of the SERVSIG board. Sertan Kabadayi is Professor of Marketing and Area Chair at the Gabelli School of Business at Fordham University, New York. We invited Sertan to introduce himself, so you get to know him better. I am a late bloomer when it comes service research! I did not start my career […]
QUIS15 was hosted by the School of Engineering of University of Porto (FEUP), on June 12-15, 2017, in conjunction with CTF, Service Research Center, Karlstad University, Sweden, the Center for Services Leadership, W. P. Carey School of Business, Arizona State University, USA, and with the Center for Hospitality Research, School of Hotel Administration, Cornell University, USA. With almost 190 […]
Guest article by Cristina Mele and Francesco Polese For more photos & impressions of the conference click here The 5th Naples Forum on Service was held 6–9 June 2017 at the superb Hotel Cocumella, an old convent, nestled in a park of old trees and a beautiful garden, overlooking the sea, in Sant’Agnello, Sorrento (Naples). Since […]