guest article by Mark Rosenbaum Although some reality-based television programs are mindless, sexually provocative programming, this conclusion does not hold true across the board for the programming genre. Students who watch reality programming are often able to think beyond the surface entertainment to perceive the underlying political, client, relational (i.e., patterns of cooperation and defection; […]
The Evolution and Mission of INFORMS Service Science guest article by Paul P. Maglio The Institute for Operations Research and the Management Sciences (INFORMS) has published Service Science since 2012. When I took on the role of Editor-in-Chief in 2013, I had a clear idea of the mission of the journal and clear idea on […]
Guest article by Janet Wagner The Center for Excellence in Service (CES) is a group of faculty thought leaders who focus their research and education on best practices in customer service. Located in the Smith School of Business at the University of Maryland, College Park, the CES was founded in 2002 by Executive Director Roland […]
Co-creation in Service and Customer Engagement Symposium (CCIS-CE) 2016 Harnackhaus, Berlin, Germany Co-chairs: Prof. Dr. Dr. h.c. Michael Kleinaltenkamp, A, Prof. Ingo Karpen, Dr. Jodie Conduit and Dr. Tom Chen CCIS-CE Experience The aim of the symposium is to bring together leading scholars to discuss emerging research in the fields of Co-creation and Customer Engagement […]
Centre for Service Management Doctoral Colloquium 2016 Loughborough University, England 28 Jan 2016; Deadline 29 Nov Time: 28 Jan 2016, 9.00 – 17.00 Location: Loughborough University, Clyde Williams building Theme: Unifying Services Research: Shared interests, shared insights and shared outcomes About the Colloquium: Welcome to the first Centre for Service Management Doctoral Colloquium which will be held […]
Colloquium on European Research in Retailing (CERR) 2016 Toulouse, 2-4 Jan 2016; Deadline 3 Jan It is my pleasure to send you this Call for Papers for the upcoming CERR 2016 to be held in June 2016 in Toulouse, France. You will notice that the purpose of the colloquium is to present cutting edge research […]
The 11th Annual Meeting of the Service Management and Science Forum July 8-10, 2016 Swinburne University of Technology, Hawthorn, Melbourne, Victoria, AUSTRALIA Theme Managing Service in the Era of Social Media and the Role of Business Analytics Meeting Announcement The Service Management and Science Forum is a transdisciplinary meeting involving academics and practitioners from all disciplines […]
EDHEC Business School (France) invites applications for a new faculty position in the marketing department, starting September 1, 2016 (Lille Campus). Candidates must possess a PhD in marketing or be close to obtaining one, show evidence of publications in top-tier international journals at the Associate and Professor levels and have an international background or experience. […]
Special Issue – The Service Industries Journal Non-profit Services: Challenges and Opportunities Guest Editors: Helena Alves and Bo Edvardsson New Deadline: July 1, 2016 Topic: The not-for-profit sector has an important role in major economies, contributing to welfare in areas as diverse as healthcare, education, culture, education, counseling, nutrition and protection. Its importance is evident by the […]
The second Karlsruhe Service Summit Workshop will take place at KIT February 25th-26th, 2016. More information to be announced, please check the organizational page for important dates and the call for paper page for information on the submissions process (submission deadline Nov 25th) For KSRI’s second Service Summit Research Workshop, we invite submissions of theoretical […]
1st Academic-Practitioner Research with Impact Workshop “Customer Experience Management (CEM) and Big Data” Monday 18th-Tuesday 19th January, 2016 Workshop location: Chancellors Hotel, Chancellors Way, Moseley Road, Fallowfield, Manchester, U.K. M14 6NN Introduction The Customer Management Leadership Group (CMLG), led by Professor John Murphy at Alliance Manchester Business School (AMBS), has been sharing the latest academic […]
Dear service researchers, Our submission system already counts over 225 contributions! Nevertheless, the organizing committee of SERVSIG 2016 has decided to extend the deadline for submissions with one week until November 22nd 2015, based on the many requests we received. more on http://www.servsig2016.com/ Best Wishes from Maastricht, The SERVSIG 2016 Organizing Committee