2017 Journal of Service Research Best Paper Award

Markus Blut, Cheng Wang and Klaus Schoefer (2016), “Factors Influencing the Acceptance of Self-Service Technologies: A Meta-Analysis” Journal of Service Research. 19 (4), 396-416.


Tobias Schaefers, Kristina Wittkowski, Sabine Benoit (née Moeller) and Rosellina Ferraro (2016), “Contagious Effects of Customer Misbehavior in Access-Based Services” 19 (1), 3-21


Brett W. Josephson, Jean L. Johnson, Babu John Mariadoss and John Cullen

(2016), “Service Transition Strategies in Manufacturing: Implications for Firm Risk” 19 (2), 142-157


Paul G. Patterson, Michael K. Brady and Janet R. McColl-Kennedy (2016), “Geysers or Bubbling Hot Springs? A Cross-Cultural Examination of Customer Rage From Eastern and Western Perspectives” 19 (3), 243-259


Journal of Service Research Best Reviewer Award


Mahesh Subramony