What is wrong with the Sharing Economy and how to fix it
Guest article by Sabine Benoit. The initial idea and promise of the sharing economy was to make use of our idle resources. Unfortunately, it failed. As a matter of fact,...
Guest article by Sabine Benoit. The initial idea and promise of the sharing economy was to make use of our idle resources. Unfortunately, it failed. As a matter of fact,...
Guest article by Ilias Danatzis, Ingo O. Karpen, and Michael Kleinaltenkamp, winners of the SERVSIG Best Service Article Award. We are honoured to receive SERVSIG’s Best Service Article Award for our 2022 paper...
Guest article by Tor W. Andreassen. Change is the only constant in life. In all our roles—as citizens, employees, customers, investors, or leaders—we must navigate the ever-present currents of change,...
Guest article by Yasin Sahhar, finalist of the 2023 SERVSIG Best Dissertation Award. Being a finalist for the SERVSIG Best Dissertation Award is a great privilege. I once again thank the flourishing...
Guest article by Yasin Sahhar, finalist of the 2023 SERVSIG Best Dissertation Award. It is a privilege to be among the finalists for the SERVSIG Best Dissertation Award – I thank the...
Guest article by Ray Fisk.Contributors: John Bateson, Leonard Berry, Mary Jo Bitner, David Bowen, Stephen Brown, Bo Edvardsson, Christian Grönroos, Parsu Parasuraman, and Ben Schneider. On behalf of Evert Gummesson’s...
Guest article by Bieke Henkens, recipient of the 2023 SERVSIG Best Dissertation Award. Do you use a smart watch when sporting? Or a smartphone application that helps you navigate in a new...
Guest article by Janina Garbas, finalist of the 2023 SERVSIG Best Dissertation Award. “The concept of product is undergoing a rapid transformation in the digital age.” (Kannan & Li, 2017, p. 31)....
A guest article by Werner Kunz, Jochen Wirtz, Nicole Hartley, and James Tarbit. Welcome back to our blog series on Corporate Digital Responsibility (CDR). In case you missed our previous...
Guest article from Yves Van Vaerenbergh, recipient of the 2022 SERVSIG Emerging Service Scholar Award. Receiving the 2022 AMA SERVSIG Emerging Service Scholar Award was something I could never imagine. When...
A guest article by Werner Kunz, Jochen Wirtz, Nicole Hartley, and James Tarbit. The age of AI is upon us, changing our lives in ways we could never have imagined....
The editors of the Journal of Services Marketing are proud to announce the 2022 winner of the Steve Baron Award for Outstanding Contribution to the Service Research Community: Professor Gaby...