guest contribution by Lacie Larschan and Jay Kandampully In recent years, firms have realized some of the unique advantages of customers’ active engagement – both with the firm and with other customers...
guest article by Florian von Wangenheim and Best JSR Reviewer 2015 Many aspects of the review process have been discussed in earlier articles and viewpoints. There is probably no shortage...
The Base of the Pyramid (BoP) has become the common term to describe the two thirds of the world´s population that live at the bottom of societies on less than...
Guest article by Irene Ng. My research lies in the understanding and design of complex service systems, which come in many forms. An outcome-based contract for Rolls Royce engines...
guest article by Moshe Davidow, editor of the Journal of Creating Value (Sage). JCV inspires executives and business leaders to generate increased value for customers driving success for the organization and...
guest article by Mark Rosenbaum Although some reality-based television programs are mindless, sexually provocative programming, this conclusion does not hold true across the board for the programming genre. Students who...
The Evolution and Mission of INFORMS Service Science guest article by Paul P. Maglio The Institute for Operations Research and the Management Sciences (INFORMS) has published Service Science since 2012....
guest article by Christof Backhaus. On the Quest for “Making a Difference”: Impact and What It (Could) Mean(s) for Us Impact – used in an academic context, it’s a big...
An interview from Darima Fotheringham, ASU Center for Service Leadership, with Laurel Anderson and Amy Ostrom about their special issue in JSR on Transformative Service Research. The entire issue will be available free...
How Big Data Transforms Service Management and Stimulates Opportunities for Service Research guest article from Dominik Mahr and Martin Wetzels, Maastricht University, Host of SERVSIG 2016 The Big Data gold rush...
Guest article by K. Sivakumar. Siva received together with Mei Li and Beibei Dong the SERVSIG Best Service Paper Award 2015 for “Service Quality: The Impact of Frequency, Timing, Proximity, and Sequence...
Thoughts from Kay Lemon, 2015 Lovelock Award Recipient Katherine (Kay) Lemon is the Executive Director of the Marketing Science Institute. At Boston College’s Carroll School of Management, Kay holds the...