guest article by Pierre Eiglier, Professor Emeritus, IAE Aix Graduate School of Management The French La Londe Conference in Service Management did not begin in the Côte d’Azur La Londe resort area...
Guest article by Tor Andreassen. This article is part of the CSI Annual Report 2016. The full report can be downloaded here. In Norway, several industries are earmarked for restructuring. Two...
Guest article by R. Elena Frâncu, Benjamin Lucas, and Martin Wetzels Introduction Forecasts point to worldwide spending on wearable devices reaching $19 billion by 2018 (Feigenbaum, 2015) and reaching a...
guest article by Christian Kowalkowski Guest article about the Industrial Marketing Management 2017 special sections on Servitization and Deservitization. Service growth in product firms has become one of the most...
Guest article by Bo Edvardsson In an article in Journal of Service Research (2015) with the title: “Service Research Priorities in a Rapidly Changing Context” Ostrom et al. outline key research...
guest article by Jay Kandampully Solving problems is the fundamental essence of ‘service.’ If we are not solving problems, we are not in ‘service.’ It is a well-known fact that...
Guest article by Mahesh Subramony Imagine sipping a hot beverage in a coffee shop in your town or city. All around you are the sights and sounds of people interacting with...
Teaching note by Vikas Mittal Banking is an essential service. According to a 2015 FDIC national survey, 68% of U.S. households use banking services. According to a Gallup report, worldwide, access...
Guest Article by Benjamin Lucas and Kay Schröder Introduction Virtual reality (VR) has triggered a wave of new possibilities for creating and enhancing customer experiences, and is helping service designers...
Guest article by Bart Larivière, Recipient of the 2016 SERVSIG Emerging Service Scholar Award Somewhere over the North Atlantic Ocean, flying from New York to Brussels – unlike other passengers – I...
Guest article by: Roland T. Rust After World War 2 the major countries of Europe and Asia were largely destroyed, and their economies took years to recover. This created a Golden...
Guest article by Yves Van Vaerenbergh & Chiara Orsingher Service recovery is studied extensively in service research. Service journals publish regularly papers on service recovery (a quick search on Google Scholar returns...