Is the human service employee really human?
Guest article by Magnus Söderlund.[I] All of us have heard this several times: robots and artificial intelligence (AI) will replace many of us, and this also goes for service employees...
Guest article by Magnus Söderlund.[I] All of us have heard this several times: robots and artificial intelligence (AI) will replace many of us, and this also goes for service employees...
Guest article by Adam Lingren, Rod Brodie, Tony Di Benedetto, and Peter Naudé.[i] At any business school worth its salt, one of the most important goals is to foster an...
Guest article by Len Berry. From SERVQUAL onto healthcare researchIn 2003, I published my first medical journal article, and it couldn’t have come at a better time for me. To explain,...
Guest article by Rebekah Russell-Bennett. Once upon a time… …there was a professor in a university for witches. She wore flowers behind her ear and the streaks in her long...
Guest article by Jochen Wirtz, Christopher Lovelock Award Recipient 2019 It is an honor to have been asked as the recipient of the 2019 Christopher Lovelock Career Contributions Award to...
Guest article by Javier Reynoso. From research on WEIRD* societies to Latin America I attended the first service conference in 1992. It was a workshop organized by Professor Christian Grönroos...
Guest article by Harrison Pugh. Our community is my home I have found my people; I am proud to call the service research community my home. I have been lucky...
Guest article from Jan Schumann, recipient of the 2019 SERVSIG Emerging Service Scholar Award Being a service researcher is truly exciting these days as the field is developing at an...
Guest Article by Jenny van Doorn, Best JSR Reviewer 2019 I was asked to share some thoughts about what I think makes a good paper that is likely to be published...
Guest article by Rachel Matela, Rollan Schott and Julia Fehrer Researching, writing, and publishing a scholarly article is already challenging enough. Often, you are distilling years of hard work and...
Guest article by Ming-Hui Huang, recipient of the best service paper award 2018 I am multidisciplinary, with one foot in marketing and one foot in information systems (IS), which sometimes...
Guest article by Lars Witell. Rejection: it happens to everyone I opened Outlook, and I saw that we finally had gotten a response from a journal for our paper that...