Statement

5 Thoughts on Writing a Good paper

Guest Article by Jenny van Doorn, Best JSR Reviewer 2019  I was asked to share some thoughts about what I think makes a good paper that is likely to be published...

A reflection on my research program on AI and service

Guest article by Ming-Hui Huang, recipient of the best service paper award 2018  I am multidisciplinary, with one foot in marketing and one foot in information systems (IS), which sometimes...

Dealing with Rejections – Three perspective that can help

Guest article by Lars Witell. Rejection: it happens to everyone I opened Outlook, and I saw that we finally had gotten a response from a journal for our paper that...

My Life as a Service Wannabe

Guest article by Charles Hofacker It is really a privilege for me to have been asked to peck out some words at the old keyboard for SERVSIG. The honor is...

A New Logic for Economic Growth

Guest article by Tor W Andreassen, professor of Innovations at NHH Norwegian School of Economics. A linear economic growth logic is no longer sustainable. A call for a sustainable growth...

Identity-seeking in democra-tech culture – the new commodity for Marketers? Here are six things to know

Guest article from Dr Paul Harrigan, Associate Professor of Marketing at UWA Business School.  Social media has revolutionized marketing by enabling brands to tap in to one of the most fundamental questions of...

Reaching for the Stars: Consumers’ Interpretations of Online Rating Distributions

Guest article by Sarah Köcher, finalist of the 2019 SERVSIG Best Dissertation Award. Over the past two decades, rapid advances in technology and the omnipresence of the Internet have led...

Back to the Future: An Update on Customer Value

Guest article by Sara Leroi-Werelds, Assistant Professor at Hasselt University Approximately 30 years ago, Zeithaml (1988) laid the foundations of one of the most universally accepted definitions of customer value...

The Holy Grail of Customer Experience

guest article by Anne-Madeleine Kranzbühler, winner of the 2018 SERVSIG Best Dissertation Award. “There is only one boss. The customer.” In our current times of independent comparison platforms, online word-of-mouth, and often...

Should I Share or Should I Go? The Challenges of the Access Economy

Guest article by Simon Hazée, finalist of the Best Service Dissertation Award 2019, granted by SERVSIG and Maastricht University New developments in digital technology, as well as shifting customer needs...

Data Exchange Web (DEW): Consolidating the world’s knowledge. Reality or fiction?

Thoughts on an interlinked knowledge management transdisciplinary and ethically-driven global collaboration initiative guest article by Karim Sidaoui We live in an age where we currently produce more than 2.5 quintillion bytes...