Co-creation in Service and Customer Engagement (CCIS-CE) Symposium 2018
Thursday 6th – Saturday 8th December 2018
Adelaide Hills Wine Region, Australia
Express of Interest Due: Oct 10th, 2018
The inaugural symposium was born in 2013 and became CCIS-CE in 2015. It is a SERVSIG affiliated research workshop based event since 2017.
CCIS-CE 2018 Symposium Main Theme
- Facilitation in the Engaging World
Continuing the dialogue on co-creation in service, transcending and bridging co-creation and engagement to the micro-foundations of co-creation, this year, we visit the theme, Facilitation in the Engaging World, which is a transcending concept amongst micro, meso and macro level of co-creation (Chen et al. 2018; Grönroos and Ravald 2011; Ramaswamy and Ozcan 2018). For example, facilitation at a micro-level entails converging actors’ diverse motives and efforts to elevate customers’ operant resources (Hollebeek et al. 2016; Temerak et al. 2018). At a meso-level, it entails enablers of interaction amongst actors from social and network perspectives, such as boundary objects (Sajtos et al. 2018). At a macro-level, facilitation is required for ecosystem coordination and co-evolution (Vargo and Lusch 2016; Beirao et al. 2017). We also recognise the importance of facilitation related to customer engagement (e.g. Vivek et al. 2018). Thus, the symposium is open and welcomes to a wide scope of constructs and ideas expanding and improving our understanding of facilitation in co-creation.
CCIS-CE 2018 Initiative
This year, reflecting the main theme on Facilitation, we open our symposium as a platform for up to two existing collaboration groups to advance their research projects. Please contact the co-chairs for details.
Venue and Location
Mt Lofty House
https://www.mtloftyhouse.com.au/
Adelaide Hills Wine Region (15 – 30 minutes from Adelaide CBD)
https://www.adelaidehillswine.com.au/
Important Dates
Express of Interest Due: Wednesday 10 October 2018
Abstract submission: TBA
Registration Closes: Wednesday 31 October 2018
CCIS-CE Symposium Dates: Thursday to Saturday 6 – 8 December 2018
Packages & Inclusions
CCIS-CE 2018 Experience Sharing Package
Why not continue your collaboration work after ANZMAC? We offer a special three-day all-inclusive package for a team of six or two teams of three. It can be a writing retreat for your research project or grant development.
Including a three bedroom cottage, all meals (including Gala and Celebration Dinners), social events, and pre-arranged ground (bus) transport between CBD and the event venue
Please contact tom.chen@newcastle.edu.au for details.
CCIS-CE 2018 symposium Package
Including two night accommodations, all meals (including Gala and Celebration Dinners) as well as conference package, social events, and pre-arranged ground (bus) transport between CBD and the event venue
Package Fee 1200 AUD
EOI
Limited places available. Please email tom.chen@newcastle.edu.au with the following details
Title:
Full name:
Affiliation:
Research Interests:
Email address:
Online Research Profile (if applicable)
Symposium Co-chairs
Marianna Sigala, School of Management, University of South Australia, SA, Australia
Email: Marianna.sigala@unisa.edu.au
Tom Chen, Newcastle Business School, University of Newcastle, NSW, Australia,
Email: tom.chen@newcastle.edu.au
About CCIS-CE
- CCIS-CE Mission
Each year we invite participants worldwide to engage in research activities that help generate new interests and to advance our understanding of co-creation and customer engagement. The CCIS-CE symposium will continue to fulfil its mission by fostering dialogue on co-creation and engagement for theorising and advancing our understanding of service-dominant marketing and market practices.
Further, research on co-creation and engagement has grown enormously in terms of its audience and applied areas, such as health, technology, etc. During the next decade, CCIS-CE will continue to foster thought leadership, and develop the symposium into a premier platform “Building Impact with Research in Co-creation and Engagement”, and will cater to the initiation of research collaborations for either research papers or grants.
- Building Impact with Research in Co-creation and Engagement
In pursuit of academic excellence, research institutions around the world, including Australia and New Zealand, are encouraging their staff to increase the impact of their work and to gain funding grants from external providers. By bringing together professors with international reputations and driven academics with expertise in the thematic field, CCIS-CE aims to/ will provide a premier platform to enable the coming together of strong collaborations capable of making successful grant applications, and publishing high-quality journals to ensure both participants and their institutions can benefit from this important conference.
CCIS-CE Experience
The symposium aims to bring together leading scholars to discuss emerging research in the fields of Co-creation and Customer Engagement in a highly intimate, productive environment. In addition to presentations, the symposium will be comprised of roundtable discussions and workshop sessions to facilitate dialogue and collaborations around the symposium main theme of each year.
