Since 1988, the QUIS symposium brings together the best interdisciplinary academic research and management practices in a forum to advance the study of service as a field.

Researchers and practitioners are invited to submit an abstract (max 500 words) describing their rigorous work for consideration to be accepted for presentation. By submitting an abstract, at least one of the authors agrees to attend QUIS16 if the abstract is accepted.

A Best Paper Award will be presented during the conference and selected papers from QUIS16 will be published in a special issue in Journal of Service Management, JOSM.

IMPORTANT DATES AND DEADLINES

2018 September 1: Online abstract submission opens
2018 November 15: Abstract submission deadline
2019 January 15: Notification of acceptance
2019 March 15: Complete paper or extended abstract deadlineCONTEXTS

We welcome contributions from all contexts but specially from:

  • Consumer services, B2C or C2C
  • Creative contexts (music, art, literature)
  • Healthcare, wellness and senior care
  • Industrial services, B2B
  • Information services
  • Luxury and experience services
  • Public, governmental and not for profit services
  • Retail services
  • Sports and recreational services
  • Tourism and hospitality

EXAMPLES OF THEORETICAL AREAS OF INTEREST

Big data analytics
Collaborative economy
Complaints management and service recovery
Customer co-creation
Customer experience
Customer satisfaction and loyalty
Digitalization
Human resource management
Institutional logics
Service business models
Service design
Service ecosystem
Service for a better world including transformative service research
Service infusion in manufacturing/Servitization
Service innovation and new service development
Service leadership and culture
Service operations management
Service strategy
Technology and service (robots, artificial intelligence, internet of
things, gamification, self-service technologies)

CONFERENCE CO-CHAIRS

Professor Bo Edvardsson, CTF, Service Research Center, Karlstad University, Sweden
Professor Mary Jo Bitner, Center for Services Leadership, Arizona State University, USA
Professor Rohit Verma, Cornell Institute for Healthy Futures, Cornell University, USA

QUIS coordinator [email protected]

For more information please visit www.ctf.kau.se/quis16

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