This year’s SERVSIG Best Service Article Award Winners and finalists were announced and congratulated at the Frontiers in Service conference in Montreal.
This award is presented annually to the author(s) of the best article in the service literature published during the previous calendar year (2024). This year, the award goes to:
Pitardi, V., Wirtz, J., Paluch, S., & Kunz, W. H. (2024). Metaperception benefits of service robots in uncomfortable service encounters. Tourism Management, 105(March), 104939.
https://doi.org/10.1016/j.tourman.2024.104939
Congratulations are in order as well to the two teams of finalists:
- Steins, M., Becker, M., Odekerken-Schröder, G., Mathmann, F., Mahr, D., & Russell-Bennett, R. (2024). Do we think and feel Alike? field evidence on developing a shared reality when dealing with service robots. Journal of Business Research, 180, 114729.
- McGraw, J., Russell-Bennett, R., & White, K. M. (2024). Men’s transformative health service use: rethinking customer experience of vulnerability. Journal of Services Marketing, 38(6), 657-676.
SERVSIG thanks the award committee members for their commitment and their work —
Committee: Deirdre O’Loughlin (chair), Maik Hammerschmidt, Sergio Biggemann, Chelsea Phillips
See previous award winners (and links to guest posts) here.
