Kristina Heinonen and Mark Rosenbaum, co-editors of the Journal of Services Marketing (JSM), are pleased to announce and congratulate the winners of the best paper awards and best reviewer awards.
Best Paper Awards
1st place:
Leino, H.M., Davey, J. and Johns, R. (2024), “Service system resilience under resource scarcity: from vulnerability to balanced centricity”, Journal of Services Marketing, Vol. 38 No. 1, pp. 113-130. https://doi.org/10.1108/JSM-01-2023-0024
2nd place:
Coker, K.K. and Thakur, R. (2024), “Alexa, may I adopt you? The role of voice assistant empathy and user-perceived risk in customer service delivery”, Journal of Services Marketing, Vol. 38 No. 3, pp. 301-311. https://doi.org/10.1108/JSM-07-2023-0284
3rd place:
Grönroos, C. (2024), “Service-informed marketing reform”, Journal of Services Marketing, Vol. 38 No. 10, pp. 32-43. https://doi.org/10.1108/JSM-04-2024-0168
Best Reviewer
1st Dodds, Sarah s.dodds@massey.ac.nz
2nd Alahakoon, Thilini thilini.alahakoon@qut.edu.au
3rd tie Fox, Gavin foxg@wlu.edu
3rd tie Leino, Henna henna.leino@utu.fi
Previous JSM Excellence awards
– 2012 JSM Awards
– 2013 JSM Awards
– 2016 JSM Awards
– 2017 JSM Awards
– 2018 JSM Awards
– 2020 JSM Awards
– 2021 JSM Awards
– 2023 JSM Awards
