Service Management Forum: “Shaping the Future of Service Management”
Cambridge Service Alliance, Institute for Manufacturing, University of Cambridge, UK
23-24 September 2024

Deadline (one page): 15 May 2024
Extended: 1 July 2024

We would like to invite you to this service management forum at the Cambridge Service Alliance, University of Cambridge. This forum will provide an opportunity for PhD students to meet and collaborate in groups to develop a manuscript for leading service journals, such as the Journal of Service Management.

You’ll work in teams, guided by esteemed academics, to produce significant research works. Additionally, the forum features roundtable discussions led by distinguished scholars and industry leaders, providing invaluable insights into the field.

We believe that emerging scholars hold the key to addressing the challenges facing service management in the future. With ongoing global events such as the economic impact of COVID, Brexit, and the climate emergency, it is imperative that researchers focus on the future of service management to address these critical issues.

Now more than ever, PhD researchers need to address “what is the future of service management research in the digital era?” We are particularly interested in exploring the use of emerging technologies (e.g. AI, LLM, VR, etc. ) in service management.

At the Cambridge Service Management Forum, we promise a warm, welcoming, and intellectual experience. Additionally, we are delighted to host you for dinner at one of the University of Cambridge’s prestigious colleges, where you can immerse yourself in the Cambridge atmosphere.

Please submit a one-page abstract to
Deadline: 15 May 2024 1 July 2024

Early Bird (Before 1st August) – £350
After 1st August – £450

More info: here.