CALL FOR PAPERSfor the AMA SERVSIG Special Session at the 2024 AMA Winter Academic Conference, February 23-25, 2024, in St. Pete Beach, FL AMA SERVSIG regularly organizes special sessions at the AMA Summer and Winter conferences. For the 2024 AMA Winter Academic Conference, which will take place February 23-25, 2024, in St. Pete Beach, we […]
Guest article by Arne De Keyser for our My Academic Role Model series. According to the Cambridge Dictionary, a role model is a person who someone admires and whose behavior they try to copy. For the purpose of this article, I altered this definition slightly and defined my role models as people that I admire and from whom I […]
Guest article by Ray Fisk.Contributors: John Bateson, Leonard Berry, Mary Jo Bitner, David Bowen, Stephen Brown, Bo Edvardsson, Christian Grönroos, Parsu Parasuraman, and Ben Schneider. On behalf of Evert Gummesson’s fellow pioneering founders of the service research field, I collected stories about Evert from them to help us all celebrate Evert’s life. [1] The pioneering […]
Guest article by Bieke Henkens, recipient of the 2023 SERVSIG Best Dissertation Award. Do you use a smart watch when sporting? Or a smartphone application that helps you navigate in a new city when on vacation? Or maybe even a smart tracker or smart glasses when working? You might have noticed that smart products are finding their […]
Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last months. For more information about the alert system methodology go here For all previous alerts go here Herhausen, D., L. Grewal, K. H. Cummings, A. L. Roggeveen, F. Villarroel Ordenes and D. Grewal (2023): Complaint De-Escalation Strategies on Social Media, Journal of […]
Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For more information about the alert system methodology go here For all previous alerts go here Bourdin, D., C. Sichtmann and V. Davvetas (2023): The Influence of Employee […]
Guest article by Janina Garbas, finalist of the 2023 SERVSIG Best Dissertation Award. “The concept of product is undergoing a rapid transformation in the digital age.” (Kannan & Li, 2017, p. 31). In recent years, technological advancements have fundamentally transformed many aspects of human lives, including the way products are designed, manufactured, and delivered. While the manufacturing […]
Dear Service Scholars,As you may know, the first multidisciplinary QUIS conference started in 1988 at Karlstad University (Sweden). Since that time, 16 additional QUIS conferences have been organized at several universities around the world. We are delighted to host QUIS18 conference at the campus of VinUniversity in Hanoi Vietnam. Over the course of the last […]
Call for Paper for a Special Issue of the Journal of Service Management. Rise of Voice Conversation Capabilities in Smart Service Systems Guest Editors: C Schultz, B Henkens, D Mahr & A De Keyser Deadline: 31 January 2024 Service providers increasingly put in place smart products to improve the service encounter and enhance the experience […]
Special Issue in Journal of Service Theory and Practice Using Meta-Analysis to Advance the Understanding of Service Theory and Practices Guest editors: Babin BJ & Zhuang W Deadline: 30 Avril 2024 In 1976, Glass published a seminal article titled “Primary, Secondary, and Meta-Analysis of Research” in which he introduced the concept of meta-analysis to the […]