Call for Paper for a Special Issue for the Service Industries Journal.

Service Ethics and Ethics as a Service: Principles, Issues, and Dilemmas

Guest-editors: Kabadayi S. & Tsiotsou R.

Deadline: 30 November 2023



While ethics in service industries has received more attention with the growth and globalization of the service sector (Rendtorff and Mattsson, 2009), new ethical issues and concerns are emerging with the recent changes in service industries. Service research has broadened its domain and focus as a response to fast-changing global challenges, the emergence of various forms of new technologies, and the increasing impact of service industries and organizations on multiple stakeholders. However, with this evolving role and responsibility of services and the changing societal pressures and expectations for businesses comes the need for more research on service ethics, emphasizing serving human needs fairly (Fisk et al., 2020). While there has been some recent interest in studying moral limits and ethical considerations of services, the research is still sparse and does not full address the changing nature of services and service industries (Raciti 2021). Therefore, the need for research and discussion on ethics and ethical issues as applied to services and service industries is immediate (Belk 2021).

This special issue explores the ethical issues and challenges that service organizations face due to the economic, social, and technological changes taking place in global service sectors. It aims to provide a deeper understanding of ethical principles and issues as applied in services and offer novel perspectives on how various stakeholders in the service ecosystem address ethical challenges and dilemmas. The special issue aims to bring together interdisciplinary scholars to consider, incorporate, and attend to the meanings, uses, and social consequences of ethical questions and considerations in services.

Therefore, the guest co-editors of this special issue welcome a range of papers, both conceptual and empirical papers, including systematic literature reviews. The guest co-editors further encourage submissions based on collaborations between academics, practitioners, policymakers, and other stakeholders, using any methodology as long as it is rigorous and follows ethical research guidelines. Submissions using theories, conceptual frameworks, and novel approaches from other disciplines are strongly encouraged.

Themes of the special issue and possible topics:
– Philosophical and Conceptual Approaches to Ethics in Services
– Ethics and the Service Business
– Ethical issues and the Use of New Technologies in Services
– Ethical Issues in People Experiencing Vulnerabilities
– Environmental Ethics in Services

Special Issue Editors:
Sertan Kabadayi, Fordham University Gabelli School of Business
Rodoula H. Tsiotsou, University of Macedonia

Please find the full call for paper here.

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