This year’s SERVSIG Awards winners were announced and congratulated at the SERVSIG conference in Glasgow, and the Frontiers conference in Boston. Join us again in complimenting them, as well as the different awards finalists.
We are all thankful to the awards committees.
2022 SERVSIG Emerging Service Scholar Award Winner
This annual award recognizes contributions to advancing the study of service research and it is given to honor the contributions of a researcher in the earlier stages of their academic career. This year, the Emerging Service Scholar Award Winner is Yves Van Vaerenbergh (KU Leuven)! Congratulations!
Many thanks to the University of Porto for sponsoring the award (cash prize) and the committee members — Lia Patricio (Chair), Lena Steinhoff, Josephine Previte, and Joy Field.
See previous award winners here.
2022 Christopher Lovelock Career Contributions Award Winner
This award is presented annually to the individual whose career in teaching, research and service has had the greatest long-term impact in terms of significance and frequency on the development of the service discipline during the last 15 to 20 years. In 2022, the winner of the “Christopher Lovelock Career Contributions to the Services Discipline Award” is Lerzan Aksoy (Fordham University)! Bravo! Watch her acceptance speech here.
The SERVSIG board is also very thankful to this year’s committee members for their commitment and their work — Jim Spohrer (Chair), Maria Holmlund, Allard Van Riel, and Piyush Sharma. Read more about the award (and Chirstopher Lovelock), as well as the previous winners here.
2022 SERVSIG Best Dissertation Award in Service Research Winner
Congratulations to Dorottya Varga (Vrije Universiteit Brussel)!
The SERVSIG Board is thankful to Maastricht University for sponsoring this award. Also thanks go to the independent award committee members who diligently worked on the selection process — Gaby Odekerken-Schröder (Chair), Larissa Becker, Thomas Leclercq, Kevin Kam Fung So.
Congratulations to the finalists: Laura Colm, Riley Krotz.
Read more and see previous winners of the award here.
2021 SERVSIG Best Service Article Award Winners
This award is presented annually to the author(s) of the best article in the service literature published during the previous calendar year (2021). This year, the award goes to:
Guofang Huang and K. Sudhir (2021)
“The causal effect of service satisfaction on customer loyalty”
Management Science, 67(1), 317-341.
Congratulations are in order as well to the two teams of finalists:
– Huang, Ming-Hui and Roland T. Rust (2021), “Engaged to a Robot? The Role of AI in Service”, Journal of Service Research, 24(1), pp.30-41
– Wirtz, Jochen, Martin P. Fritze, Elina Jaakkola, Katja Gelbrich, and Nicole Hartley (2021), “Service Products and Productization”, Journal of Business Research,137, pp.411-421.
SERVSIG thanks the award committee members for their commitment and their work — Peter C. Verhoef (Chair), Jennifer Chandler, Andrea Ordanini, and Joy Parkinson.
See previous award winners (and links to guest posts) here.
