Excellence in Services International Conference
Coimbra, Portugal, 3-4 Sep 2020
Deadline 30 Jun
Welcome to the 23rd Excellence in Services International Conference!
Known in the past as Toulon-Verona Conference, the Conference was rebranded in 2017 for its 20th anniversary to highlight Excellence in Services as the peculiar research field of the Conference.
Both academics and practitioners are welcome to discuss current issues, exchange information, knowledge, and experiences across the various domains of services.
Participants will find the opportunity to present their studies in a friendly and informal atmosphere.
We invite authors to submit their papers from all relevant areas of focus of the Conference.
Scope of the Conference
Academics, researchers, managers, administrators, support staff in the areas of focus of the Conference are invited to submit theoretical contributions, empirical analyses, experiences, case studies or reflections aimed at quality and excellence in services.
All submissions must be written in English, the official language of the Conference.
Areas of focus
- Education
- Health care
- Local government and public services
- Tourism and leisure
- Financial and banking services
- Transport and logistics
- Theory and methodology in services
- Cases and experiences in services
- Statistics for excellence measurement
- Servitization for value creation
- Information and communication technology (ICT)
- Professional services
- Innovation and entrepreneurship in services
Full information can be found here:
http://sites.les.univr.it/eisic/
