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6Mar

Robert Johnston Award Winners 2016

Please join me in congratulating the winners of the 2015 Robert Johnston Award, the Highly Commended Awards, and the Best Reviewer Awards.

Outstanding Paper of the Year Award 2016 

Value cocreation at its peak: the asymmetric relationship between coproduction and loyalty


Nicola E. Stokburger-Sauer , Ursula Scholl-Grissemann , Karin Teichmann , Martin Wetzels

nicola_bw Ursula_Scholl-Grissemann Martin-Wetzels-landscape images
 
Highly Commended Awards
 
Is share of wallet exclusively about making customers happy or having more customers? Exploring the relationship between satisfaction and double jeopardy
Alexander Buoye , Yuliya Komarova Loureiro , Sertan Kabadayi , Mohammad G. Nejad , Timothy L. Keiningham , Lerzan Aksoy , Jason Allsopp
AB YK SK MN
KEITH LA JASON
 
Customer experience formation in today’s service landscape
Michaela Lipkin (pp. 678 – 703)
images-2
 
Why did they do it? How customers’ self-service technology introduction attributions affect the customer-provider relationship
Edwin J. Nijssen , Jeroen J. L. Schepers , Daniel Belanche (pp. 276 – 298)
1 2 3
 
Outstanding Reviewers
100814Dr. Herm Joosten
Radboud University Nijmegen – Netherlands
 
AAEAAQAAAAAAAAvOAAAAJDI2N2M0OGU1LWU0ZjAtNDNkNC1iZmU1LWI2Y2IxMjQzN2ZiOADr. Minna Pihlström
Hanken School of Economics – Finland

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