The International Research Symposium in Service Management was established in 2010. The symposium has as one of its main purpose to both establish relations between western and/or established researchers by bringing them to an international symposium/conference with a strong local participation. The symposium has been trying to establish long-term networks between researchers in areas of the world, which at present are less represented in the international network of research.
Wat Arun, the Temple of the Dawn, shines across the Chao Phraya River in Bangkok, Thailand.
This years host is the Mahidol University in Thailand and the venue is Salaya Pavillion Hotel.
The theme of the symposium “Service Imperatives in the New Economy: approaches to service management and change” is the 7th symposium in the series. The symposium invites conceptual or empirical research presentations, and/or country context case studies, thus enabling both academics and practitioners to understand the socio-cultural, economic and technological influences on services.
Topics of interest
1. Service management
2. Service innovation
3. Service localization and globalization
4. Service marketing and branding
5. Service design
6. Relationship marketing
7. Human resources in services
8. Accounting and financial services
9. Transport & retailing services
10. Tourism and hospitality services
11. Supply chain services
12. Communication services
13. Professional services
14. Sports and event services
15. Service operations and outsourcing
16. E-services and business
17. Health care services
18. Service dominant logic
19. Public sector services
20. “T” Shaped Thinking
21. Health and Wellness Services
22. Other topics in services
Delegates are invited to present completed research projects or work in progress. Symposium attendees will include both academicians and practitioners. Submissions and presentations must therefore address both the theoretical and practical implications of the findings. Parallel tracks of refereed presentations will enable authors to obtain constructive feedback about their study.
The symposium organizing committee invites a one page abstract submission (maximum 350-500 words). All abstracts should be formatted to facilitate a double blind review process. Authors’ names and details, including names of all co-authors plus affiliations and addresses for general correspondence (including email address) of each author, topic code, and a brief bio (maximum 100 words) of the presenter should appear on a separate cover page that will be removed prior to the double blind review process.
Papers may focus on any sector, but should draw from the service management or service marketing literature. No author should have more than three submissions, as either a single or a co-author. Preference will be given to those submissions that show evidence of a clear contribution to the present body of theoretical knowledge in services. Authors of accepted abstracts will have the option of publishing either an extended abstract (2,500 words) or a complete paper (5,000-6,000 words).
Important Dates
Abstract Submission Deadline: 28 March 2016
Notification of Abstract Acceptance: 4 April 2016
Submission of Extended Abstract or Full-Paper: 18 April 2016
Notification of Extended Abstract or Full-Paper: 9 May 2016
Submission of Final Revised Paper:23 May 2016
Registration of Authors (Early Bird): 4 April – 28 May 2016
Registration of Authors (Regular): 29 May – 15 June 2016
Conference: 2 – 6August 2016
More information on:
http://www.muic.mahidol.ac.th/conferences/irssm7/
Photo: Mark Fischer
