News

SERVSIG Best Service Article Award 2017

The “SERVSIG Best Service Article Award” is presented annually by SERVSIG to the author(s) of the best article in the service literature published during the previous calendar year (2017). SERVSIG thanks...

CfP JOSM: AI and Machine Learning in Service Management

Special issue call for papers from Journal of Service Management AI and Machine Learning in Service Management Submission deadline for extended abstracts: March 30, 2019 Full paper submissions for invited...

Impressions Frontiers 2018 in Austin

By Raymond P. Fisk and Linda Alkire (née Nasr), Texas State University We are very pleased to share with the SERVSIG community our reflections on the 2018 Frontiers in Service...

Impressions of SERVSIG Doctoral Consortium 2018

by Delphine Caruelle and Yupal Shukla With the beginning of a new academic year, September is the perfect time for a fresh start. And attending the AMA SERVSIG Doctoral Consortium provided an...

New MOOC course by Christian Grönroos

The CERS Hanken is proud to present a new MOOC course by Professor Christian Grönroos and Postdoctoral Researcher Gustav Medberg. It is a great resource for every service student. The free and open course...

CfP JBR: Artificial Intelligence

Special issue of the Journal of Business Research Artificial Intelligence and the Shaping of Business Contexts Guest Editors: Daniela Corsaro, Charles Hofacker, Francesco Massara Submission deadline February 1, 2019. Artificial Intelligence (AI) is...

SERVSIG calls for Syllabi

As part of SERVSIG ongoing efforts to enhance and expand the service field, we want to encourage and support our service teaching! Therefore, SERVSIG calls for new and updated syllabi,...

Play hard Work hard

Guest article by Thomas Leclercq, Wafa Hammedi, Ingrid Poncin and Linda Alkire (Née Nasr) Health and well-being in the workplace are among the biggest challenges for companies and decision makers because of a...

V Kumar Award for Service to Marketing Scholarship

For Service to Marketing Scholarship Deadline : 21st Oct 2018 The V Kumar Award for Service to Marketing Scholarship recognizes academics in the field of marketing who are productive scholars and who...

Steve Baron Award for Outstanding Service Contribution

Steve Baron Award for Outstanding Contribution to the Service Research Community The service research community is a global network of service academics who are interested in topics ranging from co-creation...

Service Articles in Non-Service-Specific Journals – Jul/Aug 2018

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last month. For more information about the alert system methodology go here For all previous alerts go here...

Articles in Service Journals – Jul/Aug 2018

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...