Congratulations to the 2017 Award recipients for their outstanding contributions to the Journal of Service Theory and Practice.
Best paper
Engagement platforms in the sharing economy: conceptual foundations and research directions
Christoph F. Breidbach, Roderick J. Brodie
Highly commended papers
A multilevel consideration of service design conditions: towards a portfolio of organisational capabilities, interactive practices and individual abilities
Ingo Oswald Karpen, Gerda Gemser, Giulia Calabretta
Leadership style and service orientation: the catalytic role of employee engagement
Sapna Popli, Irfan A. Rizvi
Observing delightful experiences of other customers: the double-edged sword of jealousy and joy
Nadine L. Ludwig, Donald C. Barnes, Matthias Gouthier
Best reviewers
Dr. Allard van Riel
Dr. Tony Garry
