INFORMS Service Science is expanding and reorganizing its editorial structure. The editorial board will be structured around four areas and four area editors, aligned with major themes of the journal and aimed at broadening connections with existing research communities. The areas are customer-centered service, service operations management, service research and practice, and healthcare applications. The journal’s Editor-in-Chief, Paul Maglio, will serve as the area editor for service research and practice, and we previously announced Lisa Maillart as area editor for healthcare applications and Seyed Iravani as area editor for service operations management.
Now, we are delighted to announce the area editor for Customer-Centered Service is Sriram Dasu, Associate Professor in the department of Data Sciences and Operations at the Marshall School of Business, University of Southern California. Dr. Dasu received his PhD from the Sloan School of Management, MIT. His research interests are in the area of service operations, healthcare, and supply chain management. He is particularly interested in the interface between psychology and design of service operations. Dr. Dasu has served as Associate Editor for ManagementScience, Naval Research Logistics, and MSOM, and he was also a Department Editor for MSOM.
