25th and 26th January 2017
To date, much service innovation work has focused on developed economies. Going forward, emerging markets (EMs) are expected to provide as much as 75 percent of the world’s growth. Thus, both researchers and practitioners need to be concerned with building knowledge and understanding about how to successfully develop new service offerings for these markets. The Centre for Service Management, in the School of Business and Economics, led by Professor Thorsten Gruber, conducts multi- and interdisciplinary research into a range of service organisations. In conjunction with SAMS and Loughborough University, we are hosting a 2-day workshop discussing service innovation both for EMs and those coming out of EMs.
The event will include a series of workshops presenting, analysing and discussing the latest trends in service innovation in and for EMs. By focusing on service activities within EMs across a wide spectrum of disciplines and industries, our event aims to contribute to a deeper understanding of the issues surrounding service innovation in and from EMs through the generation of knowledge, the pooling of expertise and through a critical examination of the area to develop a coherent and impactful research agenda.
Participants wishing to present current research ideas at the thematic presentation sessions should send short abstracts by 2nd January.
See attached for further details.
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Date:
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Wednesday 25th and Thursday 26th January 2017
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Times:
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Day 1 – 9.00am – 5.30pm
Day 2 – 9.00am – 4.30pm
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Venue:
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West Park Teaching Hub, building 11
Loughborough University, LE11 3TU – See map for directions
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Parking:
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There is a car park close to the building, allow plenty of time as they get full quickly. Holywell Park usually has spaces but it is a short walk. Enter campus via the West entrance, you will need to collect a parking permit from the security gate, they will be able to direct you to car parks
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Directions to Campus:
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How to find us
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To Register
There are 50 funded places available (including 20 priority places for PhD students and early career researchers). Once these places have been allocated there will be a small charge.
Please register by emailing Ruth Cufflin r.cufflin@lboro.ac.uk
Programme Schedule
Day 1 – Wednesday 25th January
Morning:
9.00-09.45 Arrival and registration
9.45-10.00 Welcome
10.00-12.30 Keynote Presentations and Debate
12.30-13.30 Networking Lunch
Afternoon:
1.30-2.30 Practitioner Perspectives
2.35-3.45 Thematic Presentation Sessions
3.45-4.00 Tea
4.00- 4.35 Keynote Presentation
4.45-5.30 Publishing in top journals
Networking Dinner
Day 2 – Thursday 26th January
Morning:
09.00-10.45 Thematic Presentation Sessions
10.45-11.00 Coffee
11.00-12.30 Thematic Presentation Sessions + Round Table Talks
12.30-13.00 Feedback Session
13.00-14.00 Networking Lunch & PhD Prize Giving
Afternoon:
14.00-15.00 Early Careers/PhD Publishing Skills Workshops
15.00-15.15 Tea
15.15-16.30 Early Careers/PhD Publishing Skills Workshops
16.30 Refreshments, further networking and Close
http://www.lboro.ac.uk/departments/sbe/csm/
