The American Marketing Association’s Service Special Interest Group (SERVSIG), the INFORMS Society for Marketing Science, the EMAC Service Special Interest Group, and the University of Maryland’s Center for Excellence in Service welcome proposals to host the 35th and 37th Annual Frontiers in Service Conferences in 2027 and 2029. At this point we just need an […]
Marketing, Technology, and Customer Insights (MTCI) Research Center, emlyon business school, FrancePostdoc position in Marketing Application deadline: 13 July 2025 emlyon business school invites applications for a Postdoc position in Marketing at the Research Center for Marketing, Technology, and Customer Insights (MTCI). The position starts in September 2025 or later, as mutually agreed, at the Lyon […]
Guest article by Bart Larivière. May, 23, 2005 – May 23, 2025 Today, marks 20 years since I defended my PhD.This week, I took the time to reflect upon my journey, considering the past, the present and the future. Based on these reflections, I grasp the opportunity to share 20 experiences/lessons. Teaching 1- I was […]
Guest article by Birgit Mager. When I started developing the field of service design in 1995, the service marketing domain, among others, inspired my work. Indeed, Lynn Shostack used the term “service design,” which was clearly focused on physical spaces. In that sense, design was still perceived as the discipline that creates physical evidence. Over […]
The new Journal Citation Report (JCR) metrics (based on data from 2024) were released by Clarivate on 18 June 2025. The JCR indicates the new Impact Factors (IF) for service journals for 2024: JOURNAL 1-y IF (2024) 1-y IF (2024)w/o self-cites 5-y IF (2024) AJG (2024) J. of Retailing & Consumer Services 13,1 9,7 12,8 […]
Guest article by Tor W. Andreassen. While scientific research consistently highlights the benefits of stakeholder capitalism, it is paradoxical that legislators and business leaders are reverting to Milton Friedman’s shareholder capitalism. Despite documented economic and social benefits of integrating corporate social responsibility into business strategies, the United States is witnessing a retreat from initiatives such […]
14th SERVSIG Conference Shaping the Future through Service: Transforming Individuals, Markets & Society 10-12 June 2026 University of Minho Braga, Portugal Abstract submission deadline:5 December 2025 3 January 2026 The 14th SERVSIG Conference will take place in the beautiful and historic city of Braga, Portugal, from June 10–12, 2026, hosted by the Centre for Research in Business, Markets & […]
Call for Papers for a Special Issue of the Journal of Services Marketing. “Marketing and Consumer Research at the Intersection of Services and Public Policy” Co-Guest editors: Azzari CN, Bennett A & Walker K Deadline: 15 January 2026 The Journal of Services Marketing invites submissions for a special issue that explores the intersection of services […]
Guest article by Karen Tian, finalist of the 2025 SERVSIG Best Dissertation Award. Digital health services, such as online health communities (OHCs; e.g., mental health communities on Reddit), are redefining how we experience care. At the heart of this transformation lies not just access to technology, but something profoundly human: social support. Whether it’s finding reassurance from others […]