QUIS19 (2025) in Rome, Italy

QUIS19
“Service Research and Education: A Path to Digital and Sustainable Transformation”
3-6 June 2025
Roma Tre University, Department of Business Studies
(Rome, Italy)

Abstract deadline: 15 November 2024
Extended to 30 November 2024

The World’s Leading Conference in Service Management Excellence is coming to the Eternal City in the Jubilee Year! The 19th International Research Symposium on Service Excellence in Management (QUIS19) will take place on June 03-06, 2025, at Roma Tre University, Rome, Italy. The main theme of the conference is “Service Research and Education: A Path to Digital and Sustainable Transformation“.
This title highlights the crucial need to understand how new technologies are transforming services and service ecosystems, revolutionizing human interactions and activities and how these changes intersect with ethical and sustainability concerns. In today’s world, technology and sustainability are two top priorities that must be explored through a multidisciplinary lens to achieve the shared goal of enhancing the well-being of both people and the planet. Understanding the role of Service Research and Service Education becomes essential. Advancing research and education in services fosters a transformation that embraces both digital innovation and sustainability, leading to a more efficient and responsible service industry.

Invited Topics
– Artificial intelligence and robots in service
– Base of pyramid (BoP) Service Research
– Customer experience
– Data science for service (Big data or unstructured data analytics)
– Digitalization of services
– Education service
– Environment, sustainability and service
– Healthcare and wellness service
– Mobile technology and service
– Public, not-for-profit and governmental service
– Service ecosystem
– Service in global pandemic age
– Service in manufacturing companies/organizations
– Service innovation and creativity
– New service development
– Service design
– Technology and service
– Transformative service
– Value cocreation
– Virtual workplace
+ Other topics related to service

Researchers and practitioners are invited to submit an abstract describing their rigorous work for consideration for presentation. Abstracts (500-w) should be submitted online at QUIS19 website by November 15th, 2024.  Notification of acceptance will be sent by January 31st, 2025. Authors of accepted abstracts must submit either an extended abstract (1000 words) or a complete paper (maximum 10 pages) by March 15th, 2025, to be included in the QUIS19 proceedings. A Best Paper Award will be presented during the conference and selected papers from the conference will be invited for consideration for publication in relevant service journals.

Important Dates
01-Aug-24 Online abstract submission opens
15-Nov-24 Abstract submission deadline
31-Jan-25 Notification of acceptance | Registration opens
15-Mar-25 Early registration closes | Complete paper or extended abstract deadline
30-Apr-25 Regular registration closes

For inquiries on QUIS19, please contact General Conference email.
See you in Rome in June 2025!

More information in the call for paper (below) and here: https://www.quis19.eu

QUIS19 Conference Co-Chairs:
– Rohit Verma, Darla Moore School of Business, USA
– Per Kristensson, CTF, Service Research Center, Karlstad University, Sweden
– Thomas Hollmann, W.P Carey School of Business, Center for Service Leadership (CSL), Arizona State University, USA

QUIS19 Conference Local Organizers:
– Maria Francesca Renzi, Roma Tre University, Department of Business Studies
– Roberta Guglielmetti Mugion, Roma Tre University, Department of Business Studies
– Laura Di Pietro, Roma Tre University, Department of Business Studies
– Veronica Ungaro, Roma Tre University, Department of Business Studies
– Federica Bisceglia, Roma Tre University, Department of Business Studies

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