Special Issue in Service Industries Journal
COVID-19 and Service Industries
Special issue editors: Catherine Prentice (Griffith University), Sertan Kabadayi (Fordham University), and Arch Woodside (Boston College).
Deadline: 30 June 2020
The rapid outbreak of the COVID-19 pandemic presents unprecedented crises that the world is grappling with. In addition to its threats to human health and lives, this pandemic is having a dramatic impact on businesses and industries globally. The evidence suggests that given its unprecedented nature, it is very likely that COVID-19 will transform the way services are designed and delivered (Addo et al., 2020; Williams and Kayaoglu, 2020). In line with its scope and objectives, The Service Industries Journal, has this special issue to explore the impact of COVID-19 on global service industries (including Tourism and Hospitality). It aims to identify, understand, and address the issues related to how COVID-19 affects service industries (tourism and hospitality) around the world from the perspectives of individuals (i.e., both customers and employees), organisations, industries, and governments. Both empirical and conceptual papers are welcome, and any methodology can be considered as long as the research is rigorous.
The potential topics for this special issue include, but not limited to:
– COVID-19 and transformation of service industries
– Cross-country and cross-industry comparison of COVID-19 on various service organizations and industries
– The business impact of COVID-19 on service organisations and industries
– The effectiveness of post COVID-19 recovery efforts for service industries
– COVID-19 and alternative service provisions
– The changing use of technology in service delivery during (and after) the COVID-19 pandemic
– COVID-19 and the use of artificial intelligence and robots in services
– Psychological, mental, health, social, cultural, and financial issues created by COVID-19 and their impact on frontline employees
– Risk and wellbeing of healthcare employees
– Changing consumer buying behaviours due to COVID-19
– Customers’ perceptions of risk and safety
– Social distance and wellbeing in services
– The impact of COVID-19 on vulnerable consumers for services
– COVID-19 and leadership
– COVID-19 related government measures, policies, assistance, interventions in service sectors
– COVID-19 and the crisis management strategies of service organisations and tourism destinations
The deadline for paper submission is the 30th of June, 2020.
References:
Addo, P. C., Jiaming, F., Bakabbey, N. K., & Liangqiang, L. (2020). “COVID-19: Fear appeal favoring purchase behavior towards personal protective equipment.” The Service Industries Journal.
Williams, C. and Kayaoglu, A. (2020). “COVID-19 and undeclared work: impacts and policy responses in Europe”. The Service Industries Journal.
More info here.
