Artificial Intelligence & Robotics in Service Interactions:
Trends, Benefits, and Challenges
2-3 April 2020
Facultad de Empresa y Gestión Pública, University of Zaragoza (Spain)
Submission deadline: 15 Jan. 2020
AIRSI2020 is an international conference focused on the application and effects of artificial intelligence and other new technologies that are part of the so called Industry 4.0. Specifically, the aim of this conference is to deepen and broaden the current understanding of the use of all these new technologies to offer all kind of products and a wide variety of services (e.g., tourism, hospitality, health, education, banking, etc.) by focusing on their effects on value creation, relationship outcomes (e.g., satisfaction, loyalty, engagement, profitability), customer perceptions (e.g. trust) and concerns (e.g. privacy, security, etc.), ethical issues and other related aspects.
Topics of interest for the Conference include, but are not limited to:
– Artificial Intelligence
– Service Automation and Robotization
– Chatbots and Intelligent Assistants
– Big Data, Block chain, Cibersecurity
– Machine Learning, Data Driven Decision Making
– Digital transformation, Collaborative Platforms, Cloud Computing
– Omnichannel Communication and Distribution Strategies
– Internet of Things (IOT), Smart Cities, Geomarketing
– Online Reviews and User Generated Content
– Social Networks, S-Commerce, M-Commerce, etc.
Publication opportunities:
– Special Issue “Artificial Intelligence in Hospitality and Tourism” to be published at International Journal of Contemporary Hospitality Management.
– Special Issue on “New Consumer Responses to New Technology Applications” to be published at the Spanish Journal of Marketing-ESIC.
Possible Contributions:
Interested authors are invited to submit papers related to any of the aforementioned areas. All theoretical and methodological (both qualitative and quantitative) approaches are equally appreciated.
Extended abstracts: Should not exceed 1,000 words excluding tables, figures and references. The extended abstract should include keywords at the beginning and the list of relevant references at the end. While writing your abstract, please consider covering the research objectives and questions, the research method, preliminary results or findings and originality of paper.
Work in progress: Should not exceed 4,000 words. However, these papers, which are still work in progress, are expected to cover a short literature review, main research questions, methodological frame and preliminary results of research in order to get constructive feedback during the presentation.
Full papers: 6,000 words in total, including references.
Timeline:
– Submission: 1 Dec. 2019 – 15 Jan. 2020
– Early registration (295 €): 1 Mar. 2020
– Celebration Dates: 2-3 Apr. 2020
More Information:
– Author guidelines
– Submission address: AIRSI2020@gmail.com
– Additional Info: cflavian@unizar.es; lcasalo@unizar.es
More info here.
