Dear SERVSIG Members,
In 2010 and 2015, articles focused on articulating service research priorities were published in the Journal of Service Research (JSR). A new service research priorities initiative is underway that is targeted for publication in JSR in 2021. We are hoping that you are willing to help in this effort.
We are seeking your input and invite you to contribute to this research effort by completing an online survey, which will take approximately 10 minutes. In this brief survey, we will ask you to suggest some of the key problems and opportunities that service scholars need to address in the next 5-10 years – these could be related to consumers, employees, organizations, and/or service systems and be at the local, national, and/or global level.
Your candid input will help us accomplish the following goals: (a) develop research priorities to galvanize service-related research and education globally, (b) facilitate the establishment of public and private partnerships to solve critical service-related problems and harness service opportunities, and (c) form the basis of articles and presentations to further advance service scholarship and business practices including the publication in JSR.
You can access the survey here: Scholar Survey – Service Research Priorities.
For more information about the research team, this service research priorities effort as well as prior work on service research priorities, please visit the Service Research Priorities website.
Thank you in advance for contributing to this initiative!
Best,
Amy Ostrom, Arizona State University, USA
Kay Lemon, Boston College, USA
Joy Field, Boston College, USA
Anders Gustafsson, BI Norwegian Business School, Norway
Ming-Hui Huang, National Taiwan University, Taiwan
Janet McColl-Kennedy, The University of Queensland, Australia
Mahesh Subramony, Northern Illinois University, USA
Darima Fotheringham, Arizona State University, USA
