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27Feb

Symposium: Language in Webcare-Interdisciplinary Perspectives

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Symposium: Language in Webcare-Interdisciplinary Perspectives Ghent University, Belgium 22-23 November 2018 ORGANIZERS Sofie Decock, Bernard De Clerck, Rebecca Van Herck (Department of Translation, Interpreting and Communication)
 Bart Larivière (Department of Innovation, Entrepreneurship and Service Management)
 CALL FOR PAPERS With the rise of digital business communication, end-users of products and services can now easily communicate positive […]

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27Feb

Award and Publication opportunity at SERVSIG 2018

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Dear Researcher(s), In addition to presenting your work in the conference, all accepted abstracts get the opportunity to be selected as best conference paper (or finalist), and/or to be invited for special issues in the “Journal of Service Management” or the “Journal of Service Theory and Practice”. To qualify, please submit an extended synopsis of […]

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27Feb

INFORMS Service Science Call for Session Chairs

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I would like to invite you to organize and serve as a session chair for the Service Science cluster at the 2018 INFORMS Annual Meeting in Phoenix, Arizona November 4-7, 2018. This year the Service Science cluster features IBM sponsored best student paper awards, best cluster paper awards, and service analytics awards. Cash, certificates, and […]

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13Feb

Delta is seeking Research Proposal for Boarding Design

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Business Problem The airplane boarding process is a critical component of efficient airline operations. The current design of the gate area and boarding process is heavily influenced by the tools and technology available at the time.  In particular, the design is centered on fixed-position workstations (i.e., desktop computers and physical network connections). New tools and […]

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13Feb

Service Education on the Verge

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by Mark Rosenbaum, University of South Carolina. Most service researchers focus on contributing their curiosity, knowledge, and insights to the publication process, to their classroom experiences, and to service endeavors (e.g., performing journal reviews, serving on department committees, operating research centers).  Further, nearly all academicians train to enter a profession that permits them to focus on […]

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13Feb

Showcasing the Diversity of Service Research

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by Sabine Benoit, Katrin Scherschel, Zelal Ates, Linda Nasr, and Jay Kandampully The publication we want to share the main results with you was the outcome of group work emanating from a “Lets Talk About Service (LTAS)” workshop. We felt that examining manuscripts published in JOSM will provide researchers with valuable information that is not available elsewhere. We started by […]

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13Feb

TRMC2018 in Macao

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International Conference on Tourism and Retail Management (TRMC) 2018 3-4 December 2018 Macao Educators, students, and practitioners are invited to a pioneering conference that focuses on cutting-edge developments occurring in the nexus of the tourism and retail management fields. The Tourism and Retail Management Conference (TRCM) will be held in Macao SAR, China on 3-4 December […]

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13Feb

Call for TCR Track Proposals

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2019 TCR CONFERENCE Florida State University, USA May 19 – 21, 2019 Conference Co-Chairs: Maura Scott & Martin Mende, Florida State University https://business.fsu.edu/TCR2019 The 2019 Transformative Consumer Research (TCR) conference organizers are seeking co-chairs for individual tracks for the next TCR conference to be held at Florida State University on May 19 – 21, 2019. […]

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13Feb

CfP JSR: Enacting Service Work in a Changing World

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Special Issue of the Journal of Service Research Enacting Service Work in a Changing World Co-guest-editors: Mahesh Subramony, Markus Groth Submission Deadline: September 30, 2018; Service work is being rapidly transformed as a result of technological innovations, changing employment norms, and evolving customer expectations. As a result, service workers are increasingly occupying ‘non-standard’ or precarious roles, performing […]

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12Feb

1st International Workshop on Opentech AI in Helsinki

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1st International Workshop on Opentech AI Helsinki, Finland March 13-14, 2018 Free AI Workshop co-created by IBM and VTT Finland organized by Jim Spohrer, Daniel Pakkala, and Susan Malaika Location: IBM Finland HQ, Laajalahdentie 23, 00330 Helsinki, Finland Registration: https://www.eventbrite.com/e/1st-international-workshop-on-opentech-ai-tickets-42648142743 (password “testai”) Local FAQ & map: http://www-05.ibm.com/fi/contact/ibmhelsinki.html Agenda: Tuesday March 13th 13:00-16:30 tutorials 17:30-19:30 welcome reception and posters; […]

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