Services scholars, check out and share these two service recovery infographics my company has created. Drawn right from the pages of your research!
http://info.liftphd.com/blog/5-steps-to-service-recovery-and-complaint-handling-success-infographic
AND
http://info.liftphd.com/blog/5-elements-of-the-ideal-service-recovery-response-infographic
Lance Bettencourt
