6th International Conference on Applied Human Factors and Ergonomics 2015
26-30 July 2015
Caesars Palace Hotel, Las Vegas, Nevada, USA
If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. The 3rd International Conference on the Human Side of Service Engineering will explore the wide range of ways in which Human Factors Engineering, Ergonomics, Human Computer Interaction (HCI), Usability Testing, Attitude and Opinion Assessment, Servicescape Designs and Evaluations, Cognitive Engineering, Psychometrics, Training for Service Delivery, Co-Production, Service Levels and Cost Effectiveness, Call Center Engineering, Customer Support Engineering, and many other possible areas relate to and impact the Engineering and Management of Service organizations. Tracks or Sessions relating to Health Care organizations, Aviation, Hospitality, Entertainment, Banking and Finance, and Government at all levels, along with many other fields will be and included.
Areas of Interest include, but are not limited to those listed here:
- Adoption of Health Information Technology (HIT)
- Aging Society: The Impact of Age on Traditional Service System Constructs
- Anthropology in Service Science
- Applying service design techniques to Health Care
- Co-creating Value
- Cognitive Systems modeling of Service Systems
- Context-related Service: the Human Aspect of Service Systems
- Designing Services for Underserved Populations
- Ethics dividend in services: How it may be cultivated, grown and measured
- Governance of Service Systems
- Human Aspects of Change When Applying Lean Six Sigma Methods and Tools
- Human Side of Service Dominant Logic in B2B settings
- Human-Computer Interaction and HF in Software Technologies
- Service Network Configuration Impacts on Customer Experience
- Simulating Employees and Customers in Service Systems
- Systems Design and the Customer Experience
- Usability and Human Side of Electronic Financial Services
Deadline Abstract for Paper Presentations: 15 Dec 2014
All submitted abstracts will be peer-reviewed by at least three independent referees from the international program boards.
All accepted papers received by the required deadlines, formatted properly, and submitted by fully registered presenters will appear in the Conference Proceedings media and AHFE 2015 Conference Porceedings Edited Books. All presenters, regardless of the mode of presentation (verbal or poster), are invited to prepare full papers for the Conference Proceedings (Optional).
In order to provide a greater opportunity for more people to present at the Conference, each accepted paper should have a different conference registrant. However, co-authors may appear on multiple papers.
more infos here.
