AMA's Services Special Interest Group / SERVSIG's Home Page

Research

In an effort to make services research easier, we have compiled a number of links and resources to aid researchers. Below you find a listing for SERVSIG awards, services journals, and centers dedicated to service research.

SERVSIG Awards: SERVSIG provides annual awards for excellence in service research.

Services Marketing Journals: The following journals place an emphasis on services research:
- Journal of Service Research
  - The Journal Citations Report just released by the ISI Web of Knowledge ranks the Journal of Service Research (JSR) as 13th among all business journals in terms of impact – ahead of other prestigious publication outlets such as Harvard Business Review, as well as service-focused journals such as the International Journal of Service Industry Management and Service Industries Journal. JSR’s impact factor for 2006 is an impressive 1.722.
- Journal of Services Marketing
- International Journal of Service Industry Management
- Journal of Retailing and Consumer Services
- Services Marketing Quarterly
- Managing Service Quality
- Journal of Financial Services Marketing

Centers for Service Research:
- Center for Services Leadership, Arizona State University, U.S.A.
- Service Research and Innovation Institute (SRII)
- Centre for Service Research (CSR), Manchester Business School
- Center for Excellence in Service , University of Maryland, U.S.A.
- Initiative for Managing Services, Ohio State University
- Service Research Center - CTF, Karlstad University, Sweden
- Maastricht Academic Center for Research in Services (MAXX), Maastricht University, The Netherlands
- Centre for IT Service Management Research, De Montfort University, U.K.
- Center for Relationship Marketing and Service Management, HANKEN, Swedish School of Economics and Business Administration, Helsinki, Finland