AMA's Services Special Interest Group / SERVSIG's Home Page

History

We dedicate this page to the past SERVSIG leaders who have volunteered their time and energy to make SERVSIG a preferred special interest group for services professionals. Therefore, we are in the process of recreating and compiling all information regarding previous SERVSIG officers, awards commitees, and special committees. We do recognize that the information listed below may be inaccurate and incomplete. If you would like to add information to this list, please email Ravi Jillapalli, SERVSIG Electronic Media Officer, at ravi.jillapalli@txstate.edu.

SERVSIG Chairs (Inception 1993):
- 1993-1995 Ray Fisk
- 1995-1997 Joby John
- 1997-1999 Lauren Wright
- 1999-2000 Steve Grove
- 2000-2001 Mark Gabbott
- 2001-2002 Sue Keaveney
- 2002-2003 Dwayne Gremler
- 2003-2004 Kevin Gwinner
- 2004-2005 Steve Grove
- 2005-2006 Eileen Bridges
- 2006-2007 Mike Brady
- 2007-2008 Mike Dorsch
- 2008-2009 Ray Fisk
- 2009-2010 Tom Baker

SERVSIG Officers:
- 2009-2010:
  - Chair: Tom Baker
  - Chair Elect: Tom DeWitt
  - Past Chair: Ray Fisk
  - Mentoring Officer: Deanne Brocato
  - Communications Officer: Clay Voorhees
  - Electronic Media Officer: Ravi Jillapalli
  - Programs Officer: Mark Rosenbaum
- 2008-2009:
  - Chair: Ray Fisk
  - Chair Elect: Tom Baker
  - Past Chair: Mike Dorsch
  - Mentoring Officer: Deanne Brocato
  - Communications Officer: Clay Voorhees
  - Electronic Media Officer: Ravi Jillapalli
  - Programs Officer: Mark Rosenbaum

Christopher Lovelock Career Contributions Committee:
- 2009
  - David Bowen (Chair)
  - Thorsten Hennig-Thurau
  - Sabine Moeller
  - Valerie Zeithaml
  - Jochen Wirtz
- 2008
  - Thorsten Hennig-Thurau (Chair)
  - Steve Brown
  - Kathleen Seiders
  - Jochen Wirtz
  - Steve Vargo
- 2006
  - Ray Fisk (Chair)
  - Tor Andreassen
  - Karen Kennedy
  - Kay Lemon
  - Jochen Wirtz
- 2005
- 2004
  - Mark Gabbott (Chair)
  - Mary Jo Bitner
  - Bill Faranda
  - Jos Lemmink
  - Parsu Parasuraman
- 2003
  - Steve Grove (Chair)
  - Pratibha Dabholkar
  - Eric Arnould
  - Roland Rust
- 2002
  - Mark Gabbot (Chair)
  - Ruth Bolton
  - Scott Kelly
  - Chuck Lamb
  - Valarie Zeithaml
- 2001
  - Steve Grove (Chair)
  - Evert Gummeson
  - Sharon Beatty
  - Doug Hoffman
  - Amy Smith

SERVSIG Best Services Paper Committee:
- 2009
  - Stefan Michel (Chair)
  - Werner Kunz
  - Andrea Ordanini
  - Clay Voorhees
  - Kay Zhang
- 2008
  - Sabine Moeller (Chair)
  - Lloyd Harris
  - Stefan Michel
  - Clay Voorhees
  - Linda Price
- 2007
  - Stephen J. Grove (Chair)
  - Tom Baker
  - Dwayne Gremler
  - Sylvia Long-Toolbert
  - Sabine Moeller
- 2006
  - Rod Brodie (Chair)
  - Piyush Kumar
  - Kathleen Seiders
  - Steve Tax
  - Janet Wagner
- 2005
  - Kay Lemon (Chair)
  - Michael Bowers
  - Michael Dorsch
  - Kevin Gwinner
  - Inger Roos
- 2004
  - Christopher Lovelock (Chair)
  - Mike Brady
  - Gill Hogg
  - Joby John
  - Steve Vargo
- 2003
  - Lance Bettencourt (Chair)
  - Thorsten Hennig-Thurau
  - Jill Sweeney
  - Matt Meuter
- 2002
  - Kevin Gwinner (Chair)
  - Eileen Bridges
  - Adam Finn
  - Greg Marshall
  - Amy Ostrom
- 2001
  - Dwayne Gremler (Chair)
  - Linda Price
  - Steve Tax
  - Mike Brady
  - Neeli Bendapudi