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SERVSIG

SERVSIG's Best Services Article Award

SERVSIG presnts an annual award for the best services article published in the previous calendar year. To be eligible for this award, candidates/papers must meet the following criteria: 1) The article should have appeared in a refereed journal during the previous year, 2) Mention service in the title of the article, 3) Mention service in the body of the article, and 4) Cite service research in the article.

SERVSIG's Best Services Article Award
- 2013
  - Karpen, Ingo O., Liliana L. Bove, and Bryan A. Lukas (2012), “Linking Service-Dominant Logic and Strategic Business Practice: A Conceptual Model of a Service-Dominant Orientation,” Journal of Services Research, 15 (1), 21-38.
- 2012
  - Bruggen, Elizabeth C., Bram Foubert, and Dwayne D. Gremler (2011), Extreme Makeover: Short- and Long-Term Effects of a Remodeled Servicescape. Journal of Marketing, 75 (5), 71-87.
- 2011
  Chan, Kimmy Wa, Chi Kin (Bennett) Yim, and Simon S. K. Lam (2010), “Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services Across Cultures,” Journal of Marketing, 74 (May), 48-64.
- 2010
  - Challagalla, Goutam, R. Venkatesh, and Ajay Kohli (2009), “Proactive Postsales Service: When and Why Does It Pay Off?,” Journal of Marketing, 73, (March), 70-87.
- 2009
  - Fang, Eric (Er), Robert W. Palmatier, and Jan-Benedict E.M. Steenkamp (2008), “Effect of Service Transition Strategies on Firm Value,” Journal of Marketing, Vol. 72, Number 4.
- 2008
  - Florian v. Wangenheim and Tomás Bayón (2007), "Behavioral Consequences of Overbooking Service Capacity," Journal of Marketing, Vol. 71, No. 4.
- 2007
  - Lloyd C. Harris and Emmanuel Ogbonna (2006), "Service Sabotage: A Study of Antecedents and Consequences," Journal of the Academy of Marketing Science, Vol. 34, No. 4.
- 2006
  - Shashi Matta and Valerie Folkes (2005), "Inferences about the Brand from Counterstereotypical Service Providers," Journal of Consumer Research, Vol. 32, No. 2.
- 2005
  
  Christopher Lovelock and Evert Gummesson (2004), “Whither Services Marketing? In Search of a New Paradigm and Fresh Perspectives,” Journal of Service Research, (August).
- 2004
  
  John E. Hogan, Katherine N. Lemon, and Barak Libai (2003), "What is the True Value of a Lost Customer?" Journal of Service Research, 5 (February), 196-208.
- 2003
  - Berry, Leonard L., Kathleen Seiders, and Dhruv Grewal (2002), "Understanding Service Convenience," Journal of Marketing, 66 (July), pp. 1-17.
- 2002
  
  Chezy Ofir and Itamar Simonson (2001), "In Search of Negative Customer Feedback: The Effect of Expecting to Evaluate on Satisfaction Evaluations," Journal of Marketing Research, 38 (2), 170-182.
- 2001
  
  Michael D. Hartline, James G. Maxham III, and Daryl O. McKee (2000), “Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees,” Journal of Marketing, Vol. 64, No. 2, 35-50.
- 2000
  
  Price, Linda L. and Eric J. Arnould (1999), “Commercial Friendships: Service Provider--Client Relationships in Context,” Journal of Marketing, 63 (October), 38-56.
- 1999
  
  Tax, Stephen S. Stephen W. Brown , and Murali Chandrashekaran (1998) “Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing,” Journal of Marketing, 62 (April), 60-76.
- 1998
  
  Anderson, Eugene W., Fornell, Claes, and Rust, Roland T. (1997), “Customer Satisfaction, Productivity, And Profitability: Differences Between Goods And Services,” Marketing Science, 16 (2), 129-145.
- 1997
  
  Zeithaml, Valarie A., Berry, Leonard L., Parasuraman, A. (1996), “The Behavioral Consequences Of Service Quality,” Journal of Marketing, 60 (April), 31-46.
- 1996
  
  Keaveney, Susan M. (1995), “Customer Switching Behavior in Service Industries: an Exploratory Study,” Journal of Marketing, 59 (April), 71-82.
- 1995
  
  Bitner, Mary Jo, Bernard H. Booms, and Lois A. Mohr (1994), “Critical Service Encounters: The Employee's Viewpoint,” Journal of Marketing, 68 (April), 95-106.
- 1994
  - Bharadwaj, Sundar G., P. Rajan Varadarajan, and John Fahy (1993), “Sustainable Competitive Advantage in Service Industries: A Conceptual Model and Research Propositions,” Journal of Marketing, 57 (October), 83-99.