AMA's Services Special Interest Group / SERVSIG's Home Page

SERVSIG

History

We dedicate this page to the past SERVSIG leaders who have volunteered their time and energy to make SERVSIG a preferred special interest group for services professionals. Therefore, we are in the process of recreating and compiling all information regarding previous SERVSIG officers, awards commitees, and special committees. We do recognize that the information listed below may be inaccurate and incomplete. If you would like to add information to this list, please email Ravi Jillapalli, SERVSIG Electronic Media Officer, at ravi.jillapalli@txstate.edu.

SERVSIG Chairs (Inception 1993):
- 1993-1995 Ray Fisk
- 1995-1997 Joby John
- 1997-1999 Lauren Wright
- 1999-2000 Steve Grove
- 2000-2001 Mark Gabbott
- 2001-2002 Sue Keaveney
- 2002-2003 Dwayne Gremler
- 2003-2004 Kevin Gwinner
- 2004-2005 Steve Grove
- 2005-2006 Eileen Bridges
- 2006-2007 Mike Brady
- 2007-2008 Mike Dorsch
- 2008-2009 Ray Fisk
- 2009-2010 Tom Baker
- 2010-2011 Tom DeWitt
- 2011-2012 Sabine Moeller
- 2012-2013 Mark Rosenbaum
- 2013-2014 Werner Kunz

SERVSIG Officers:
- 2013-2014:
  - Co-Chair: Mark Rosenbaum
  - Co-Chair Elect: Werner Kunz
  - Legacy Officer: Ray Fisk
  - Past Chair: Sabine Moeller
  - Mentoring Officer: Lerzan Aksoy
  - Communications Officer: Carolyn Massiah
  - Electronic Media Officer: Ravi Jillapalli
  - Programs Officer: TBA
- 2012-2013:
  - Chair: Mark Rosenbaum
  - Chair Elect: TBA
  - Legacy Officer: Ray Fisk
  - Past Chair: Sabine Moeller
  - Mentoring Officer: Werner Kunz
  - Communications Officer: Carolyn Massiah
  - Electronic Media Officer: Ravi Jillapalli
  - Programs Officer: Clay Voorhees
- 2011-2012:
  - Chair: Sabine Moeller
  - Chair Elect: Mark Rosenbaum
  - Legacy Officer: Ray Fisk
  - Past Chair: Tom DeWitt
  - Mentoring Officer: Tillmann Wagner
  - Communications Officer: Carolyn Massiah
  - Electronic Media Officer: Ravi Jillapalli
  - Programs Officer: Clay Voorhees
- 2010-2011:
  - Chair: Tom DeWitt
  - Chair Elect: Sabine Moeller
  - Past Chair: Tom Baker
  - Mentoring Officer: Sterling Bone
  - Communications Officer: Clay Voorhees
  - Electronic Media Officer: Ravi Jillapalli
  - Programs Officer: Mark Rosenbaum
- 2009-2010:
  - Chair: Tom Baker
  - Chair Elect: Tom DeWitt
  - Past Chair: Ray Fisk
  - Mentoring Officer: Deanne Brocato
  - Communications Officer: Clay Voorhees
  - Electronic Media Officer: Ravi Jillapalli
  - Programs Officer: Mark Rosenbaum
- 2008-2009:
  - Chair: Ray Fisk
  - Chair Elect: Tom Baker
  - Past Chair: Mike Dorsch
  - Mentoring Officer: Deanne Brocato
  - Communications Officer: Clay Voorhees
  - Electronic Media Officer: Ravi Jillapalli
  - Programs Officer: Mark Rosenbaum

Christopher Lovelock Career Contributions Committee:
- 2014
  - Paul Patterson (Chair)
  - Mary-Jo Bitner
  - Ko DeRuyter
  - Lloyd C. Harris
  - Javier Reynoso
- 2013
- 2012
  - Amy Ostrom (Chair)
  - Clay Vorhees
  - Martin Wetzels
  - Dawn Iacobucci
  - Ray Fisk
- 2011
  - Mike Brady (Chair)
  - Dawn Iacobucci
  - Amy Ostrom
  - Valarie Zeithaml
  - Vikas Mittal
- 2010
  - Bo Edvardsson (Chair)
  - Mike Brady
  - Amy Ostrom
  - Steve Tax
  - Richard Chase
- 2009
  - David Bowen (Chair)
  - Thorsten Hennig-Thurau
  - Sabine Moeller
  - Valarie Zeithaml
  - Jochen Wirtz
- 2008
  - Thorsten Hennig-Thurau (Chair)
  - Steve Brown
  - Kathleen Seiders
  - Jochen Wirtz
  - Steve Vargo
- 2006
  - Ray Fisk (Chair)
  - Tor Andreassen
  - Karen Kennedy
  - Kay Lemon
  - Jochen Wirtz
- 2005
- 2004
  - Mark Gabbott (Chair)
  - Mary Jo Bitner
  - Bill Faranda
  - Jos Lemmink
  - Parsu Parasuraman
- 2003
  - Steve Grove (Chair)
  - Pratibha Dabholkar
  - Eric Arnould
  - Roland Rust
- 2002
  - Mark Gabbot (Chair)
  - Ruth Bolton
  - Scott Kelly
  - Chuck Lamb
  - Valarie Zeithaml
- 2001
  - Steve Grove (Chair)
  - Evert Gummeson
  - Sharon Beatty
  - Doug Hoffman
  - Amy Smith

SERVSIG Best Services Paper Committee:
- 2014
  - Jochen Wirtz (Chair)
  - Chris Lin
  - Irene Ng
  - Sven Tuzovic
  - Rod Brodie
- 2013
- 2012
  - Michael Hartline (Chair)
  - Tillmann Wagner
  - Tracey Dagger
  - Melton Horace
  - Kevin Gwinner
- 2011
  - Dwayne Gremler (Chair)
  - Doug Grisaffe
  - Mike Hartline
  - Jill Sweeney
  - Tillmann Wagner
- 2010
  - Andrea Ordanini (Chair)
  - Sterling Bone
  - Shashi Matta
  - Thorsten Gruber
  - Janet McColl-Kennedy
  - Tracy Meyer
- 2009
  - Stefan Michel (Chair)
  - Werner Kunz
  - Andrea Ordanini
  - Clay Voorhees
  - Kay Zhang
- 2008
  - Sabine Moeller (Chair)
  - Lloyd Harris
  - Stefan Michel
  - Clay Voorhees
  - Linda Price
- 2007
  - Stephen J. Grove (Chair)
  - Tom Baker
  - Dwayne Gremler
  - Sylvia Long-Tolbert
  - Sabine Moeller
- 2006
  - Rod Brodie (Chair)
  - Piyush Kumar
  - Kathleen Seiders
  - Steve Tax
  - Janet Wagner
- 2005
  - Kay Lemon (Chair)
  - Michael Bowers
  - Michael Dorsch
  - Kevin Gwinner
  - Inger Roos
- 2004
  - Christopher Lovelock (Chair)
  - Mike Brady
  - Gill Hogg
  - Joby John
  - Steve Vargo
- 2003
  - Lance Bettencourt (Chair)
  - Thorsten Hennig-Thurau
  - Jill Sweeney
  - Matt Meuter
- 2002
  - Kevin Gwinner (Chair)
  - Eileen Bridges
  - Adam Finn
  - Greg Marshall
  - Amy Ostrom
- 2001
  - Dwayne Gremler (Chair)
  - Linda Price
  - Steve Tax
  - Mike Brady
  - Neeli Bendapudi