{"id":9993,"date":"2020-06-24T23:24:54","date_gmt":"2020-06-25T03:24:54","guid":{"rendered":"https:\/\/www.servsig.org\/wordpress\/?p=9993"},"modified":"2021-09-09T04:52:55","modified_gmt":"2021-09-09T08:52:55","slug":"quis-2021-in-hanoi","status":"publish","type":"post","link":"https:\/\/www.servsig.org\/wordpress\/2020\/06\/quis-2021-in-hanoi\/","title":{"rendered":"QUIS17 in Hanoi"},"content":{"rendered":"\n
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The 17th international Research Symposium on Service Excellence in Management (QUIS17)<\/strong><\/p>\n\n\n\n

“Reimagining Service to Enhance Human Work and Life<\/strong>“<\/p>\n\n\n\n

13-16 January 2022<\/s>
<\/em>[POSTPONED TILL 2023]<\/em>
<\/strong> Vin University, Ha Noi, Vietnam
<\/p>\n\n\n\n

[Update: QUIS17 will be hosted by Universitat Polit\u00e8cnica de Val\u00e8ncia <\/em>(Spain) in January 2022<\/strong>.
QUIS18 will be hosted by Vin University<\/em> (Ha Noi) in June 2023<\/strong>. ]<\/p>\n\n\n\n


<\/p>\n\n\n\n

The world\u2019s best conference on service management is coming to the most exciting location in South East Asia!<\/strong><\/p>\n\n\n\n

Since 1988, the QUIS symposium brings together the best interdisciplinary academic research and management practices in a forum to advance the study of service management, service-dominant logic, service leadership, customer experience, technology, and innovations in service.<\/p>\n\n\n\n

The objectives of QUIS\u2019 unique high-level sharing and networking events are to:
– Promote the continuing improvement of service quality and excellence in all economic sectors around the world.
– Gather thought leaders from the global business and academic communities for an open exchange of insight and experiences.
– Share and advance the state of the art in theory and practice through presentation and discussion of scholarly research and successful business strategies.<\/p>\n\n\n\n

For more information about QUIS, click here<\/a><\/strong>.<\/p>\n\n\n\n

QUIS17<\/h2>\n\n\n\n

QUIS17 takes a broad interdisciplinary and international view of service excellence in management and the following topics are welcomed:
– Artificial intelligence and robots in service
– Based of pyramid (BoP) Service Research
– Customer experience
– Data science for service (Big data or unstructured data analytics)
– Digitalization of services
– Education service
– Environment, sustainability and service
– Healthcare and wellness service
– Mobile technology and service
– Public, not-for-profit and governmental service
– Other topics related to serviceService ecosystem
– Service in global pandemic age
– Service in manufacturing companies\/organizations
– Service innovation and creativity
– New service development
– Service design
– Technology and service
– Transformative service
– Value cocreation
– Virtual workplace<\/p>\n\n\n\n

Abstracts (maximum 500 words) should be submitted online here<\/strong><\/a> latest by 30 June 2021<\/strong>. All submissions will be reviewed by the conference Co-chairs and acceptance will be based on its contributions to theory, research and\/or implications for practice for service management. By submitting an abstract, at least one of the authors agrees to attend QUIS17 if the work is accepted. <\/p>\n\n\n\n

A Best Paper Award<\/strong> will be presented during the conference and selected papers from the conference will be invited for consideration for publication in the Journal of Service Management<\/strong> (see CfP here<\/a>), Cornell Hospitality Quarterly<\/strong> and Tourism Review<\/strong>.<\/p>\n\n\n\n

Important dates and Deadlines<\/strong>:
1-Mar-21     Online abstract submission opens
30-Jun-21   Abstracts submission deadline
<\/strong>30-Aug-21    Notification of acceptance   \/   Registration opens
15-Oct-21   Early registration closes   \/   Complete paper or extended abstract deadline<\/strong>
30-Nov-21  Regular registration closes<\/p>\n\n\n\n

Conference Co-Chairs<\/strong>:
– Sunmee Choi, College of Business and Management, VinUniversity, Vietnam; Yonsei University, South Korea
– Sunghoon Kim, W.P Carey School of Business, Center for Service Leadership (CSL), Arizona State University, USA
– Per Kristensson, CTF, Service Research Center, Karlstad University, Sweden
– Rohit Verma, VinUniversity, Vietnam; Cornell University, USA<\/p>\n\n\n\n

In collaboration with<\/strong>:
– CTF, Service Research Center, Karlstad University, Sweden
– W.P Carey School of Business, Center for Service Leadership (CSL), Arizona State University, USA
– Cornell Institute for Healthy Futures, Cornell University, USA
– Yonsei School of Business, Yonsei University, South Korea<\/p>\n\n\n\n

More info here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

The 17th international Research Symposium on Service Excellence in Management (QUIS17) “Reimagining Service to Enhance Human Work and Life“ 13-16 January 2022 [POSTPONED TILL 2023] Vin University, Ha Noi, Vietnam [Update: QUIS17 will be hosted by Universitat Polit\u00e8cnica de Val\u00e8ncia (Spain) in January 2022. QUIS18 will be hosted by Vin University (Ha Noi) in June […]<\/p>\n","protected":false},"author":1,"featured_media":9994,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,10],"tags":[75,803,103,804,805],"_links":{"self":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/9993"}],"collection":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/comments?post=9993"}],"version-history":[{"count":15,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/9993\/revisions"}],"predecessor-version":[{"id":11210,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/9993\/revisions\/11210"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media\/9994"}],"wp:attachment":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media?parent=9993"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/categories?post=9993"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/tags?post=9993"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}