{"id":8745,"date":"2019-09-12T09:38:36","date_gmt":"2019-09-12T13:38:36","guid":{"rendered":"http:\/\/www.servsig.org\/wordpress\/?p=8745"},"modified":"2020-11-10T11:27:34","modified_gmt":"2020-11-10T16:27:34","slug":"la-londe-conference-2020","status":"publish","type":"post","link":"https:\/\/www.servsig.org\/wordpress\/2019\/09\/la-londe-conference-2020\/","title":{"rendered":"La Londe conference 2020"},"content":{"rendered":"

\"\"<\/strong><\/p>\n

16th International Research Conference in Service Management
\n<\/strong>La Londe les Maures, France
\nJune 2-5, 2020<\/del>
\n[CANCELLED DUE TO THE CORONA-PANDEMIC]<\/strong><\/em><\/p>\n

Submission deadline:\u00a0Feb 9, 2020<\/p>\n

The La Londe Conference is a Research seminar organised by IAE Aix-Marseille Graduate School of Management in La Londe les Maures, South of France. IAE Aix-Marseille is one of the leading French public university business schools and is part of Aix-Marseille University, the largest public university in the French-speaking World. IAE Aix-Marseille was the very first school in Europe – in 1979 – to introduce a one-year graduate programme in the field of Services Management.<\/p>\n

The first International Research Conference in Service Management was held in 1990, with the aim of overcoming traditional boundaries between disciplines. Year 2020 marks the 16th edition of this conference. By enabling thorough and fruitful exchange between a diverse group of participants, this conference has proven itself successful throughout the years.<\/p>\n

The conference has a unique positioning: participants spend more time discussing the paper than presenting it. Two competitive sessions take place at the same time, and each author presenting a full paper has 45 minutes to present the contribution and to lead a discussion with the audience. Leading universities from all over the world regularly send researchers who, through their participation, have established new networks or rejuvenated old ones to exchange ideas and knowledge. At each session, both academics and professionals take part in debates, dialogs, and formal presentations. Friendliness and informality are part of the Conference tradition, greatly enhanced by the beautiful setting in a Mediterranean seashore environment. In addition to the rich intellectual exchanges, the conference proposes a visit to the magnificent and the car-free Porquerolles Island.<\/p>\n

Topics of Interest<\/strong><\/p>\n

MARKETING
\nAssessing and\/or improving the customer experience
\nAI applications and robotics in service and the service encounter
\nCustomer participation in service innovation
\nCustomer relationship management in service
\nSocial influences in the service experience
\nFostering customer engagement
\nService across the globe
\nService and its potential to enhance consumer lives
\nCollaborative service and the sharing economy<\/p>\n

LOGISTICS, OPERATIONS & STRATEGY
\nService Design, Role of the customer and Service delivery system
\nService capacity
\nService Innovation and NSD
\nIntegrating new technologies into service delivery systems
\nService networks and Network management
\nService network, alliances, outsourcing
\nServices and the public sector
\nB-to-B services and Service management in manufacturing
\nServices and economic trend<\/p>\n

ORGANIZATIONAL BEHAVIOR & HUMAN RESOURCE MANAGEMENT
\nService-focused Human Resource Management (HRM) systems
\nService climate and culture
\nService strategy and competitive advantage
\nCross-cultural issues in service
\nService leadership
\nService-profit chain
\nEvolving roles of service employees
\nDisadvantaged and contingent service workers<\/p>\n

Submission guidelines<\/strong><\/p>\n

Full paper (20 pages)
\nEach author has 45 minutes to present the paper (20 minutes) and to lead a discussion (25 minutes) with the audience. The feed back is then deep and really useful for the authors. Once the paper based on the extented full format is accepted, authors are free to choose whether to publish on the conference website the entire manuscript or only an extended abstract to avoid future journals publication problems.<\/p>\n

Extended abstract (5 pages)
\nEach author has 15 minutes to present the paper (7 minutes) and to lead a discussion (8 minutes) with the audience.<\/p>\n

Contributions must be uploaded before January 15, 2020<\/strong> here<\/a>. Please indicate to which Track and member of the Scientific Committee the paper should be assigned.<\/p>\n

Human Resources Track:\u00a0Mahesh SUBRAMONY
\nMarketing Track:\u00a0Bart LARIVI\u00c8RE
\nOperations Management Track:\u00a0Martin SPRING<\/p>\n

More info here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

16th International Research Conference in Service Management La Londe les Maures, France June 2-5, 2020 [CANCELLED DUE TO THE CORONA-PANDEMIC] Submission deadline:\u00a0Feb 9, 2020 The La Londe Conference is a Research seminar organised by IAE Aix-Marseille Graduate School of Management in La Londe les Maures, South of France. IAE Aix-Marseille is one of the leading […]<\/p>\n","protected":false},"author":12,"featured_media":5386,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,10],"tags":[566,565],"_links":{"self":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/8745"}],"collection":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/comments?post=8745"}],"version-history":[{"count":4,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/8745\/revisions"}],"predecessor-version":[{"id":10276,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/8745\/revisions\/10276"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media\/5386"}],"wp:attachment":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media?parent=8745"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/categories?post=8745"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/tags?post=8745"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}