{"id":8678,"date":"2019-08-22T17:24:45","date_gmt":"2019-08-22T21:24:45","guid":{"rendered":"http:\/\/www.servsig.org\/wordpress\/?p=8678"},"modified":"2019-08-22T17:24:45","modified_gmt":"2019-08-22T21:24:45","slug":"6th-ofr-symposium-winter-ama-2020","status":"publish","type":"post","link":"https:\/\/www.servsig.org\/wordpress\/2019\/08\/6th-ofr-symposium-winter-ama-2020\/","title":{"rendered":"6th OFR Symposium (Winter AMA 2020)"},"content":{"rendered":"

\"\"<\/a>
\n<\/strong><\/p>\n

Organizational Frontline Research Symposium<\/strong>
\n13-14 February, 2020<\/em>
\nSan Diego, CA<\/p>\n

Deadline: 30 September, 2019<\/p>\n

The 6th annual Organizational Frontline Research (OFR) Symposium will take place\u00a0immediately preceding the Winter AMA Educators\u2019 Conference, on\u00a0February 13th and 14th, 2020 in San Diego, California. Like previous OFR events, this symposium is intended to promote scholarship in the area of OFR, bringing together scholars and practitioners to discuss cutting edge ideas.\u00a0The symposium is co-sponsored by AMA, Sheth Foundation and Marketing Science Institute.<\/p>\n

Given the limited number of academic presentations we can schedule, we are asking those who are interested in presenting to submit a brief PowerPoint proposal by September 30th<\/strong>. Each proposal will be reviewed by a committee of academics who will make a decision by October 15, 2019.<\/p>\n

Guidelines for Proposal Submission:
\nWe encourage you to submit your best frontline work, including research on service and sales across B2B, B2C and B2G. While the 2020 OFR Symposium will highlight different perspectives on the frontline across disciplines, we welcome all frontline-related topics.<\/p>\n

The submissions should be in the form of about 10 slides that include the following:
\n(1) Problem \u2013 identify the problem addressed and why it is important for OFR
\n(2) Approach \u2013outline your approach (e.g., framework, research design, data)
\n(3) Results \u2013 highlight your key results
\n(4) Implications for Practice \u2013 specify how your results can help practitioners make decisions<\/p>\n

Submissions should also include the name of all coauthors and their university affiliations. Submission to the symposium does not preclude your work from being published by any journal. Submissions should be sent Jenny Van Doorn (j.van.doorn@rug.nl)<\/em>.<\/p>\n

In addition to the 2020 OFR symposium, there is the 4th Annual Young Scholar Research Competition<\/a>.<\/p>\n

ABOUT OFR
\nOrganizational Frontlines Research is the study of interactions and interfaces at the point-of-contact between an organization and its customers that promote, facilitate, or enable value creation and exchange. Technological advances at the intersection of frontline interactions and interfaces are disrupting how organizations connect with their customers. The purpose of this symposium is to foster theoretical and empirical research in this emergent area.\u00a0More information about OFR can be found on the ASU Center for Services Leadership’s website<\/a>\u00a0and OSU Center for Sales & Service Excellence’s website<\/a>.<\/p>\n

Photo credit: InterContinental Hotels Group<\/em>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Organizational Frontline Research Symposium 13-14 February, 2020 San Diego, CA Deadline: 30 September, 2019 The 6th annual Organizational Frontline Research (OFR) Symposium will take place\u00a0immediately preceding the Winter AMA Educators\u2019 Conference, on\u00a0February 13th and 14th, 2020 in San Diego, California. Like previous OFR events, this symposium is intended to promote scholarship in the area of […]<\/p>\n","protected":false},"author":12,"featured_media":8697,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,10],"tags":[30,534,328,172],"_links":{"self":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/8678"}],"collection":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/comments?post=8678"}],"version-history":[{"count":5,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/8678\/revisions"}],"predecessor-version":[{"id":13352,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/8678\/revisions\/13352"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media\/8697"}],"wp:attachment":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media?parent=8678"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/categories?post=8678"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/tags?post=8678"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}