{"id":8418,"date":"2019-06-18T23:09:18","date_gmt":"2019-06-19T03:09:18","guid":{"rendered":"http:\/\/www.servsig.org\/wordpress\/?p=8418"},"modified":"2025-05-10T02:37:00","modified_gmt":"2025-05-10T06:37:00","slug":"doctoral-course-on-service-and-relationship-management-at-hanken-school-of-economics","status":"publish","type":"post","link":"https:\/\/www.servsig.org\/wordpress\/2019\/06\/doctoral-course-on-service-and-relationship-management-at-hanken-school-of-economics\/","title":{"rendered":"Doctoral Course on Service and Relationship Management (2019) at Hanken"},"content":{"rendered":"<h3><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-5088 aligncenter\" src=\"http:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2017\/07\/hanken.jpg\" alt=\"\" width=\"470\" height=\"286\"\/><\/h3>\n<p style=\"text-align: center;\"><strong>Doctoral Course on Service and Relationship Management 2019<\/strong><br \/>\n<strong>Hanken School of Economics, Department of Marketing<\/strong><br \/>\n(course code 62339)<\/p>\n<p><strong>Deadline:&nbsp;Monday August 19, 2019<\/strong><\/p>\n<p><strong>Notification of acceptance: before Friday August 23, 2019<\/strong><\/p>\n<p><strong>Course aim and content<\/strong><\/p>\n<p>Students learn about service management and relationship oriented marketing management and research implications from them in the consumer and industrial market. Emphasis is given to familiarising the students with research publications\/articles dealing with service and relationship management from different perspectives as well as analysing and discussing the evolvement and fundamental assumptions. Methodological issues are also addressed since they are closely linked to the students\u2019 doctoral theses. The course should give a good platform to formulate research problems and it supports doctoral students\u2019 own research.<\/p>\n<p><strong>Learning objectives<\/strong><\/p>\n<p>After the course you are expected to have an overview over service and relationship management research and a deeper understanding of selected core concepts and issues.<br \/>\nAfter completing this course, students shall be able to:<\/p>\n<ul>\n<li>analyse and synthesise core literature\/concepts in service and relationship management<br \/>\nresearch,<\/li>\n<li>discuss and critically evaluate academic work<\/li>\n<li>apply service and relationship management research to your own research and doctoral<br \/>\nthesis<\/li>\n<\/ul>\n<p><strong>Scope and language<\/strong><\/p>\n<p>ECTS 8, course language is English.<\/p>\n<p><strong>In-class time and venue<\/strong><\/p>\n<p>The course includes approximately 34 hours of class (seminar) time, divided into four full-day class meetings Monday-Tuesday September 16-17, 2019 and Monday-Tuesday-December 2-3, 2019 from about 8am-4pm, at Hanken School of Economics, Helsinki, Arkadia building ground floor.<\/p>\n<p><em>Note that the first two in-class days are prior to CERS 25th Anniversary Event September 18.<\/em><\/p>\n<p><strong>Course faculty<\/strong><\/p>\n<p>Martina \u010cai\u0107, assistant professor of marketing, Hanken.<br \/>\nRobert Ciuchita, assistant professor of marketing (tenure-track), Hanken.<br \/>\nChristian Gr\u00f6nroos, emeritus professor of marketing, Hanken.<br \/>\nJohanna Gummerus, associate professor of marketing (tenure-track), Hanken.<br \/>\nKristina Heinonen, professor of service and relationship marketing, Hanken.<br \/>\nMaria Holmlund, professor of marketing, Hanken, corresponding instructor and course responsible,<br \/>\nmaria.holmlund-rytkonen@hanken.fi, +358 40 3521 396.<br \/>\nDominik Mahr, professor of digital innovation and marketing, Maastricht University.<br \/>\nPia Polsa, associate professor of marketing (tenure-track), Hanken.<br \/>\nAnne Rindell, associate professor of marketing, Hanken.<br \/>\nTore Strandvik, emeritus professor of marketing, Hanken.<br \/>\nMagnus S\u00f6derlund, professor of marketing, Stockholm School of Economics, and Senior Fellow,<br \/>\nHanken.<\/p>\n<p><strong>Doctoral students from other universities wishing to participate are encouraged to&nbsp;<\/strong><strong>submit an electronic application before Monday August 19<\/strong> of one page to maria.holmlund-rytkonen@hanken.fi including:<\/p>\n<ul>\n<li>contact information (name, university, address, e-mail),<\/li>\n<li>information on the current phase of the studies (incl. number of earned study points)<\/li>\n<li>a short summary of the PhD research that indicates the area in which the research is conducted, and the key issues that are examined in more detail<\/li>\n<li>need and motive for taking part in the course<\/li>\n<\/ul>\n<p><strong>Notification of acceptance: before Friday August 23, 2019<\/strong><\/p>\n<p>For more information regarding the course content contact Maria Holmlund. In case needed, priority when assessing applications will be given to relevance of the course to the doctoral thesis as provided in the motivation attached to the application.<\/p>\n<p><strong>Learning method<\/strong><\/p>\n<p>Learning is facilitated by individual written article analyses, in-class discussion of articles as well as writing and discussing a term paper and finally submitting a learning diary.<\/p>\n<p><strong>Examination<\/strong><\/p>\n<p>Evaluation is based on continual assessment, a written term paper, and a learning diary. The grades for passing the course are: satisfactory, good, and excellent. Hanken external students receive course diplomas.<\/p>\n<p>&nbsp;<\/p>\n<p><iframe class=\"html2canvas-container\" style=\"visibility: hidden; position: fixed; left: -10000px; top: 0px; border: 0px;\" width=\"893\" height=\"1820\" scrolling=\"no\" data-html2canvas-ignore=\"true\"><\/iframe><\/p>\n<p><iframe class=\"html2canvas-container\" style=\"visibility: hidden; position: fixed; left: -10000px; top: 0px; border: 0px;\" width=\"893\" height=\"300\" scrolling=\"no\" data-html2canvas-ignore=\"true\"><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Doctoral Course on Service and Relationship Management 2019 Hanken School of Economics, Department of Marketing (course code 62339) Deadline:&nbsp;Monday August 19, 2019 Notification of acceptance: before Friday August 23, 2019 Course aim and content Students learn about service management and relationship oriented marketing management and research implications from them in the consumer and industrial market. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":5088,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[510,509,31,511,76],"_links":{"self":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/8418"}],"collection":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/comments?post=8418"}],"version-history":[{"count":7,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/8418\/revisions"}],"predecessor-version":[{"id":12996,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/8418\/revisions\/12996"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media\/5088"}],"wp:attachment":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media?parent=8418"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/categories?post=8418"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/tags?post=8418"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}