{"id":8153,"date":"2019-04-28T22:18:54","date_gmt":"2019-04-29T02:18:54","guid":{"rendered":"http:\/\/www.servsig.org\/wordpress\/?p=8153"},"modified":"2019-05-21T17:53:28","modified_gmt":"2019-05-21T21:53:28","slug":"2018-jstp-award-winners","status":"publish","type":"post","link":"https:\/\/www.servsig.org\/wordpress\/2019\/04\/2018-jstp-award-winners\/","title":{"rendered":"2018 JSTP Award Winners"},"content":{"rendered":"

2018 JSTP Award Winners<\/strong><\/p>\n

We are very pleased to announce and congratulate the winners of the best paper award, the three highly commended paper awards and the two best reviewer awards.<\/p>\n

All winners are found below.<\/p>\n

Outstanding Paper of the Year Award<\/strong><\/p>\n

Chiehyeon Lim, Min-Jun Kim, Ki-hun Kim, Kwang-Jae Kim,<\/strong>\u00a0and Maglio,\u00a0P.<\/strong> “Using data to advance service: Managerial issues and theoretical implications from action research”<\/em>
\n(Issue 1)
\n\"\" \"\"\u00a0\"\"\u00a0\"\"\u00a0\"\"<\/p>\n

The proliferation of (big) data provides numerous opportunities for service advances in practice, yet research on using data to advance service is at a nascent stage in the literature. Many studies have discussed phenomenological benefits of data to service. However, limited research describes managerial issues behind such benefits, although a holistic understanding of the issues is essential in using data to advance service in practice and provides a basis for future research. The purpose of this paper is to address this research gap.<\/p>\n

https:\/\/www.emeraldinsight.com\/doi\/full\/10.1108\/JSTP-08-2016-0141<\/a><\/p>\n

Highly commended papers<\/strong><\/p>\n

Mulcahy,\u00a0R., Russell-Bennett,\u00a0R., Zainuddin, N.,<\/strong>\u00a0and Kuhn, K.<\/strong>\u00a0“Designing gamified transformative and social marketing services: an investigation of serious m-games”<\/em>\u00a0 \u00a0(Issue 1)<\/p>\n

\"\" \"\" \"\" \"\"<\/p>\n

The purpose of this paper is twofold: first, to extend transformative service and social marketing practitioners\u2019 and academics\u2019 understanding of how gamification and serious m-games are designed, and second, to model the effects of game design elements on key transformative service and social marketing outcomes, satisfaction, knowledge, and behavioural intentions.<\/p>\n

https:\/\/www.emeraldinsight.com\/doi\/abs\/10.1108\/JSTP-02-2017-0034<\/a><\/p>\n

Folstad,\u00a0A.<\/strong>\u00a0and Kvale,\u00a0K. <\/strong>“Customer journeys: A systematic literature review”<\/em>\u00a0(Issue 2)<\/p>\n

\"\"\u00a0 \"\"<\/p>\n

Customer journeys have become an increasingly important topic in service management and design. The purpose of this paper is to review customer journey terminology and approaches within the research literature prior to 2013, mainly from the fields of design, management, and marketing.<\/p>\n

https:\/\/www.emeraldinsight.com\/doi\/abs\/10.1108\/JSTP-11-2014-0261<\/a><\/p>\n

\u00a0Heinonen,\u00a0K., Jaakkola,\u00a0E., <\/strong>and\u00a0<\/strong>Neganova,\u00a0I.<\/strong>\u00a0“Drivers, types and value outcomes of customer-to-customer interaction:\u00a0An integrative review and research agenda”<\/em>\u00a0 (Issue 6)<\/p>\n

\"\" \"\" \"\"<\/p>\n

\n

Customer-to-customer (C2C) interaction plays a significant role in service. The purpose of this paper is to identify the drivers that motivate customers to interact with other customers, the interactions through which customers affect other customers and the value outcomes of C2C interactions for the participants.<\/p>\n

https:\/\/www.emeraldinsight.com\/doi\/abs\/10.1108\/JSTP-01-2017-0010<\/a><\/p>\n<\/div>\n

These papers can be downloaded at:\u00a0https:\/\/www.emeraldinsight.com\/loi\/jstp<\/a><\/p>\n

Best Reviewers<\/strong><\/p>\n

\"\"\u00a0 Jonas Holmqvist<\/strong>, Kedge Business School, France<\/p>\n

\"\"\u00a0 Sertan Kabadayi<\/strong>, Fordham University, USA<\/p>\n

Thank you for your continued support for the journal!<\/p>\n

Please join us in congratulating the winners and sharing\/citing their work with your own networks!<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

2018 JSTP Award Winners We are very pleased to announce and congratulate the winners of the best paper award, the three highly commended paper awards and the two best reviewer awards. All winners are found below. Outstanding Paper of the Year Award Chiehyeon Lim, Min-Jun Kim, Ki-hun Kim, Kwang-Jae Kim,\u00a0and Maglio,\u00a0P. “Using data to advance […]<\/p>\n","protected":false},"author":1,"featured_media":8271,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7,10],"tags":[],"_links":{"self":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/8153"}],"collection":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/comments?post=8153"}],"version-history":[{"count":7,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/8153\/revisions"}],"predecessor-version":[{"id":8295,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/8153\/revisions\/8295"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media\/8271"}],"wp:attachment":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media?parent=8153"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/categories?post=8153"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/tags?post=8153"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}