{"id":8025,"date":"2019-03-27T21:58:22","date_gmt":"2019-03-28T01:58:22","guid":{"rendered":"http:\/\/www.servsig.org\/wordpress\/?p=8025"},"modified":"2019-03-27T21:58:22","modified_gmt":"2019-03-28T01:58:22","slug":"impressions-from-winter-ama-conference-2019-in-austin","status":"publish","type":"post","link":"https:\/\/www.servsig.org\/wordpress\/2019\/03\/impressions-from-winter-ama-conference-2019-in-austin\/","title":{"rendered":"Impressions from Winter AMA conference 2019 in Austin"},"content":{"rendered":"<p>Another great success of SERVSIG at Winter AMA in Austin! The highlight for many was the SERVSIG reception where we got to meet old friends and connect with new ones. The reception took place on Saturday, February 23<sup>rd<\/sup> in Austin, TX. It attracted 40+ guests. Please see some of the key moments below.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-8027\" src=\"http:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/53392887_10157062482647953_5871473649457823744_o-1024x768.jpg\" alt=\"\" width=\"630\" height=\"473\" srcset=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/53392887_10157062482647953_5871473649457823744_o-1024x768.jpg 1024w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/53392887_10157062482647953_5871473649457823744_o-300x225.jpg 300w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/53392887_10157062482647953_5871473649457823744_o-768x576.jpg 768w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/53392887_10157062482647953_5871473649457823744_o.jpg 2016w\" sizes=\"(max-width: 630px) 100vw, 630px\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-8028\" src=\"http:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/53101186_10157062482612953_3154344189727080448_o-768x1024.jpg\" alt=\"\" width=\"630\" height=\"840\" srcset=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/53101186_10157062482612953_3154344189727080448_o-768x1024.jpg 768w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/53101186_10157062482612953_3154344189727080448_o-225x300.jpg 225w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/53101186_10157062482612953_3154344189727080448_o.jpg 1512w\" sizes=\"(max-width: 630px) 100vw, 630px\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-8029\" src=\"http:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/53150520_10157062482582953_2537039943411171328_o-1024x768.jpg\" alt=\"\" width=\"630\" height=\"473\" srcset=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/53150520_10157062482582953_2537039943411171328_o-1024x768.jpg 1024w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/53150520_10157062482582953_2537039943411171328_o-300x225.jpg 300w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/53150520_10157062482582953_2537039943411171328_o-768x576.jpg 768w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/53150520_10157062482582953_2537039943411171328_o.jpg 2016w\" sizes=\"(max-width: 630px) 100vw, 630px\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-8030\" src=\"http:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/52854226_10157062482447953_7793894538631708672_o-1024x768.jpg\" alt=\"\" width=\"630\" height=\"473\" srcset=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/52854226_10157062482447953_7793894538631708672_o-1024x768.jpg 1024w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/52854226_10157062482447953_7793894538631708672_o-300x225.jpg 300w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/52854226_10157062482447953_7793894538631708672_o-768x576.jpg 768w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/52854226_10157062482447953_7793894538631708672_o.jpg 2016w\" sizes=\"(max-width: 630px) 100vw, 630px\" \/> \u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-8032\" src=\"http:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/52678072_10157062482387953_688423742186979328_o-1024x768.jpg\" alt=\"\" width=\"630\" height=\"473\" srcset=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/52678072_10157062482387953_688423742186979328_o-1024x768.jpg 1024w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/52678072_10157062482387953_688423742186979328_o-300x225.jpg 300w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/52678072_10157062482387953_688423742186979328_o-768x576.jpg 768w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/52678072_10157062482387953_688423742186979328_o.jpg 2016w\" sizes=\"(max-width: 630px) 100vw, 630px\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-8033\" src=\"http:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/53207648_10157062482227953_1950437338802814976_o-1024x768.jpg\" alt=\"\" width=\"630\" height=\"473\" srcset=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/53207648_10157062482227953_1950437338802814976_o-1024x768.jpg 1024w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/53207648_10157062482227953_1950437338802814976_o-300x225.jpg 300w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/53207648_10157062482227953_1950437338802814976_o-768x576.jpg 768w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/53207648_10157062482227953_1950437338802814976_o.jpg 2016w\" sizes=\"(max-width: 630px) 100vw, 630px\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-8034\" src=\"http:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/53453793_10157062482197953_2373715488334151680_o-768x1024.jpg\" alt=\"\" width=\"630\" height=\"840\" srcset=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/53453793_10157062482197953_2373715488334151680_o-768x1024.jpg 768w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/53453793_10157062482197953_2373715488334151680_o-225x300.jpg 225w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/53453793_10157062482197953_2373715488334151680_o.jpg 1512w\" sizes=\"(max-width: 630px) 100vw, 630px\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-8035\" src=\"http:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/52698879_10157062482182953_6562595550229692416_o-1024x768.jpg\" alt=\"\" width=\"630\" height=\"473\" srcset=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/52698879_10157062482182953_6562595550229692416_o-1024x768.jpg 1024w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/52698879_10157062482182953_6562595550229692416_o-300x225.jpg 300w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/52698879_10157062482182953_6562595550229692416_o-768x576.jpg 768w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/52698879_10157062482182953_6562595550229692416_o.jpg 2016w\" sizes=\"(max-width: 630px) 100vw, 630px\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-8036\" src=\"http:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/53630627_10157062482112953_7512835061352235008_o-1024x768.jpg\" alt=\"\" width=\"630\" height=\"473\" srcset=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/53630627_10157062482112953_7512835061352235008_o-1024x768.jpg 1024w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/53630627_10157062482112953_7512835061352235008_o-300x225.jpg 300w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/53630627_10157062482112953_7512835061352235008_o-768x576.jpg 768w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/53630627_10157062482112953_7512835061352235008_o.jpg 2016w\" sizes=\"(max-width: 630px) 100vw, 630px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-8031 size-medium\" src=\"http:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/52700569_10157062482412953_3289517268777566208_o-225x300.jpg\" alt=\"\" width=\"225\" height=\"300\" srcset=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/52700569_10157062482412953_3289517268777566208_o-225x300.jpg 225w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/52700569_10157062482412953_3289517268777566208_o-768x1024.jpg 768w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/52700569_10157062482412953_3289517268777566208_o.jpg 1512w\" sizes=\"(max-width: 225px) 100vw, 225px\" \/>The Services Marketing track co-chaired by Jenny Van Doorn and Michel van der Borgh developed an exciting service packed track!\u00a04 special sessions were organized. The special sessions were<\/p>\n<p><strong>Embracing the Complexity of Solutions in Business Markets: Where Do We Come From? Where Do We Go?<\/strong><\/p>\n<p>Ad De Jong (Chair); Andreas Eggert (Chair); Wolfgang Ulaga (Chair); Thomas Ritter (Chair); Ajay Kohli (Presenter); Mark Houston (Presenter); Michael Kleinaltenkamp (Presenter); Wolfgang Ulaga (Presenter)<\/p>\n<p><strong>Advances in Research on Frontline Employees\u2019 Ambidexterity<\/strong><\/p>\n<p>Youngtak Kim (Chair); Werner Reinartz (Presenter); Michel Van der Borgh (Presenter); Youngtak Kim (Presenter)<\/p>\n<p><strong>Perspectives on Theories in Use<\/strong><\/p>\n<p>Valarie Zeithaml (Presenter); Bernie Jaworski (Presenter); Ajay Kohli (Presenter); Wolfgang Ulaga (Presenter); Kapil Tuli (Presenter) Panellists<\/p>\n<p><strong>The Future is Here: The Role of AI, Robots, and Humans in the Modern Service Economy<\/strong><\/p>\n<p>Martin Mende (Chair); Ming-Hui Huang (Presenter); Roland Rust (Presenter); Vojislav Maksimovic (Presenter); Stephanie Noble (Presenter); Helen Chun (Presenter); Mike Giebelhausen (Presenter); Stacey Robinson (Presenter); Maura Scott (Presenter); Jenny van Doorn (Presenter); Ilana Shanks (Presenter); Dhruv Grewal (Presenter)<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-8037\" src=\"http:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/52513870_10157062484007953_888917574388023296_o-1024x594.jpg\" alt=\"\" width=\"630\" height=\"365\" srcset=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/52513870_10157062484007953_888917574388023296_o-1024x594.jpg 1024w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/52513870_10157062484007953_888917574388023296_o-300x174.jpg 300w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/52513870_10157062484007953_888917574388023296_o-768x446.jpg 768w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/52513870_10157062484007953_888917574388023296_o.jpg 2016w\" sizes=\"(max-width: 630px) 100vw, 630px\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-8038\" src=\"http:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/52926893_10157062483802953_953129182299160576_o-1024x524.jpg\" alt=\"\" width=\"630\" height=\"322\" srcset=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/52926893_10157062483802953_953129182299160576_o-1024x524.jpg 1024w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/52926893_10157062483802953_953129182299160576_o-300x154.jpg 300w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/52926893_10157062483802953_953129182299160576_o-768x393.jpg 768w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2019\/03\/52926893_10157062483802953_953129182299160576_o.jpg 2016w\" sizes=\"(max-width: 630px) 100vw, 630px\" \/><\/p>\n<p><iframe class=\"html2canvas-container\" style=\"visibility: hidden; position: fixed; left: -10000px; top: 0px; border: 0px;\" width=\"895\" height=\"300\" scrolling=\"no\" data-html2canvas-ignore=\"true\"><\/iframe><\/p>\n<p><iframe class=\"html2canvas-container\" style=\"visibility: hidden; position: fixed; left: -10000px; top: 0px; border: 0px;\" width=\"895\" height=\"8273\" scrolling=\"no\" data-html2canvas-ignore=\"true\"><\/iframe><\/p>\n<p><iframe class=\"html2canvas-container\" style=\"visibility: hidden; position: fixed; left: -10000px; top: 0px; border: 0px;\" width=\"895\" height=\"300\" scrolling=\"no\" data-html2canvas-ignore=\"true\"><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Another great success of SERVSIG at Winter AMA in Austin! The highlight for many was the SERVSIG reception where we got to meet old friends and connect with new ones. The reception took place on Saturday, February 23rd in Austin, TX. It attracted 40+ guests. Please see some of the key moments below. \u00a0 The [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8078,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,9,12],"tags":[],"_links":{"self":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/8025"}],"collection":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/comments?post=8025"}],"version-history":[{"count":4,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/8025\/revisions"}],"predecessor-version":[{"id":8079,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/8025\/revisions\/8079"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media\/8078"}],"wp:attachment":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media?parent=8025"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/categories?post=8025"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/tags?post=8025"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}